Otter.aiOtter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.
Otter.ai (otter.ai) has 796 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Ilya
Agni from the Support Team kindly helped align our subscription volume with our needs.
Response from Otter.aiOct 8, 2026
Thank you for recognizing Agni! We're so glad they provided a helpful and responsive experience. We'll be sure to share your kind words with them.
Bill M.
Fast response and a quick fix!
Response from Otter.aiOct 8, 2026
We appreciate your feedback! It's great to hear that our team provided a helpful and responsive support experience.
Andre M.
I love otter.ai there was a billing discrepancy and the support team was very fast in issuing a refund. The product itself is fantastic!
Response from Otter.aiOct 8, 2026
We're glad our team could get everything taken care of for you. Thank you for sharing your experience, and please reach out if we can help again.
Ash A.
I put the request in the afternoon and within a couple of hours I got a response and a solution. That was a very good response time. I was expecting 48 hours to hear back. More importantly, Agni was very understanding to my situation and came up with a good solution and timeline to resolve. I consider that the gold standard in customer support.
Response from Otter.aiOct 7, 2026
We love hearing that Agni made such a difference for you. Thank you for taking the time to recognize their work.
Caleb W.
Mistakenly purchased subscription on the wrong account, costing just over $100 after tax. Reached out to the support team for any chance of getting that back or moved over to the right account. Kellin from the support team responded very quickly and was able to make an exception given the circumstances.
Response from Otter.aiOct 7, 2026
Thank you for shouting out Kellin! We're so glad they were able to help, and we'll make sure this gets passed along to them.
Susana G.
Excellent service from Junnior Torres! He helped me very quickly and was extremely kind and friendly throughout the whole process. He was very helpful and made everything easy. Thank you so much!
Response from Otter.aiOct 7, 2026
We're delighted Junnior Torres left such a strong impression on you. Thanks for taking the time to share this, we'll pass it along.
Kimberly R.
I noticed that I was billed twice but only have one active account. I reached out to customer support, and within an hour of my email, Agni had sorted everything out and even refunded me for the duplicate account. Fantastic product with excellent customer service!
Response from Otter.aiOct 7, 2026
Thank you for the thoughtful review! We'll make sure Agni sees your kind feedback. We're glad they could make your experience a positive one.
Erdenezaya B.
Their customer service is fast and reliable. I recommend their product to others.
Response from Otter.aiOct 7, 2026
We're glad our team could get everything taken care of for you. Thank you for sharing your experience, and please reach out if we can help again.
