OTTASILVERReviews of ottasilver.com

Response from OTTASILVERNov 29, 2023

We apologize for any inconvenience you've experienced regarding your refund. We take such matters seriously, and our agent has made efforts to get in contact with you to resolve this issue. Your satisfaction is important to us, and we want to ensure a positive resolution to this situation. Thank you for bringing this to our attention, and we appreciate your patience.

Response from OTTASILVERFeb 23, 2022

Hi Ronald, Thanks for your feedback. It looks like your concern has been resolved by our customer support team since this review was posted. Again, We’re terribly sorry for the negative experience. We do our best to provide exceptional service at all times and it seems we fell short on this occasion. Your comments are well taken and have since helped us improved our services. Please reach out to us via email if you have questions, we'd love to hear from you!

Response from OTTASILVERFeb 23, 2022

Thanks for taking the time to leave your feedback, and We’re so sorry about the bad experience. Please know that moisture in the air or on the skin can react with the copper present in all Sterling Silver jewelry, causing a green discoloration. This is a fairly common complaint in hot, humid climates and can also affect individuals with particularly moist skin. Solution: Using a silver cloth and polish your jewelry frequently. Please do reach out to our customer support team if you have questions or if you'd like to discuss your review further. We'd love to hear from you!

Response from OTTASILVERFeb 23, 2022

We’re extremely sorry to learn that one of your rings arrived damaged. While we do our best to provide exceptional service, factors like shipping and handling are out of our control. However, this is by no means an excuse to your negative experience. We have reached out to your email in order for us to resolve your concern at once. Hope we hear back from you!

Response from OTTASILVERFeb 23, 2022

Thanks for taking the time to leave your review. It appears your concern has been addressed by our customer support team since posting this review. Our products are uniquely designed and are made to the most exacting quality, so it is unfortunate that the ring didn't work for you. We have also already unsubscribed you from our database. Please reach out to our customer support team if you have questions or if you would like to discuss this review further. We'd love to hear from you!