OTTASILVERReviews of ottasilver.com

I purchased the seal of Solomon ring and made a request for engraving. Big mistake! If you get engraving they will not except the product back. They engraved a junk ring and sent it to me knowing it was damaged. They would not resolve the issue. If There was a zero star rating, I would have selected it.

I just received a ring from them yesterday and the quality is HORRIBLE. There's no weight to it, it feels cheap and looks cheap. It's basically costume jewelry. Fortunately, they're allowing me to return it and provided a return label. DO NOT BUY FROM THEM.

Went to cancel order within hours of placing it. They said they couldn't do a refund even though they hadn't even started the order. They wanted to give me 50 USD of STORE CREDIT after spending 150+ on a ring. What's worse is that I had ordered the same ring before but wasn't too sure on the size (totally my fault). I asked for a 8.25 US but when I took it to People's Jewelers and multiple other big jewelry shops, they all said it was a size 7 3/4 US after measuring it. They were also all skeptical of its overall quality and use of "high quality 925 silver". I couldn't return the ring to Ottasilver because it had engraving. So I tried to look to get it resized locally. However, because the engraving and design on the band, it made it cost more than the ring itself. I figured I would just sell the ring I got and then reorder, until I found someone who would resize it for cheaper than what I paid for so I cancelled my order. Even after explaining all this to them, they insisted I don't cancel my order and refused giving me a full refund. Absolute shady behavior from a company. I also have seen many other comments from people who have delt with similar situations. Let this be the last time I decide to support a smaller company and hopefully this saves you from making a mistake and loosing your money. Update: They only gave me a full refund after I left this review...

Had to send the ring back because chunks of silver were missing. Didn’t get the new ring until over a month later. The ring is so sharp on the edges it’s unwearable. Poorly made product.

I have contacted OTTASILVER several times regarding a defect in my bracelet. The clasp broke the third time I wore the bracelet and need it repaired but I cannot get a response from OTTASILVER. Terrible customer service.

Starting off it took a month just to ship out my order so paying extra for fast delivery was just money to the trash… I ordered 2 rings and 3 bracelets. The rings are super cheap quality. The bracelets i am happy with. If i were to buy off this place again it would only be the beaded bracelets, no rings anymore!

Do not do business with this company. They said my order would be here in 7 to 10 business days. When emailed to inquire about the status of my order and why it had not arrived, they said it was still in the production stage. This was not disclosed at the time of order. BEWARE IT IS A SCAM. They stopped to responding to my email inquiries

I attempted to resolve a faulty ring with this company below is the email thread and picture of the ring. I am beyond frustrated and wanted to make sure to alert any consumers who are considering purchasing from this company that does not stand by its product after 5 months of wear. On Sun, Apr 28, 2024, at 11:59 PM Hello My husbands stone fell out of his ring. Can you tell me who I need to speak with to get a replacement sent please? Super disappointing considering the price of the ring. Thank you in advance. On Mon, Apr 29, 2024, at 01:01 AM Hi Nicole, Thanks for contacting us back, we're now looking into this and let you know. On Wed, May 01, 2024, at 02:49 PM Good morning. I am reaching back out for an answer on the below. On Wed, May 01, 2024, at 10:27 PM Hi Nicole, Thanks for your patience. After careful evaluation, we have determined that the damage is a result of regular wear and tear, indicating usage over the past months. We understand your concern and apologize for any inconvenience caused. However, it's important to note that our warranty does not cover issues arising from wear and tear or customer usage. As such, we are unable to accept a return or provide a repair for the ring. We value you as a customer and appreciate your understanding in this matter. Sincerely, Lare On Wed, May 01, 2024, at 10:52 PM, Are you kidding me, it’s a ring of course you wear it. I’ve been wearing my wedding ring and mother’s ring for over 20 years and guess what… the stones are still in tact. I will make sure to flood social media with reviews about your company, that’s a promise. I didn’t purchase a ring out of a gum ball machine, I paid good money and your stone fell out in less than a year and you say it’s due to regular wear. Understood. Let the reviews begin. Hi Nicole, Thanks for your feedback, it will be taken on board for improvement.