Otakuplan is listed under Clothing & Underwear.
Otakuplan (otakuplan.com) has 212 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Katie M.
I ordered a hoodie in April and have still not received it, contacted support and said it was on a plane 2 weeks ago. So I guess we'll see but I'm getting impatient and also frustrated that I wasnt contacted about any delays
M.B
I have ordered items from this place in May 2020, we are in July 2020, almost in August already still haven't received my items. Yes, I understand due to COVID everything is backed up but I've ordered items from wish in June and I received it already. Both places receive the items from China so why is it that I still didn't received my items???
Amy D.
Do NOT order from this company. It is a SCAM. Trust me in this. My husband and I never received a sweatshirt that we ordered on 5/5/20. Quite some time passed, so we just requested a refund. It is now 7/8/20 and we never received a refund. I have read comments from other customers and I am not the only one that has had issues with this company. Very sad. Update as of 7/11/20 (a month later), we finally received a refund credit...but from PAYPAL. Otakuplan never took accountability to resolve anything.
Emma G.
Ordered a t-shirt May 11, 2020. I keep checking the tracking on it and keeps showing it is at Shanghai Airport since May 2020. Have sent an email asking for update on tracking and no response. Does this company still exist? Extremely bad customer service.
Peter S.
Ordered on April 12th. Two shirts, one for me, one for my sister. Shipped April 24th, as of June 9th, still showing the same message from May 20 that is still somewhere in China. I have tried to contact them, and no response in over three weeks. Reordered from another site, hopefully that comes quicker.
Charlotte S.
NO STAR RATING! HORRIBLE!! THIS COMPANY IS NOT RELIABLE!! DO NOT PURCHASE ANYTHING! I HAVE WAITED FOR 2 MONTHS FOR A HOODIE FOR MY DAUGHTER'S 11th BDAY ORDERED EARLY SO IT WOULD BE HERE ON TIME AND MISSED IT ANYWAY!! THE ONLY RESPONSE FROM THEM IS TO BE PATIENT! THE SHIPPING INFO IS UNRELIABLE AND ZACH IS A JERK. I REQUESTED AN REFUND AND STILL HAVE NOT RECEIVED THAT. DON'T WASTE YOUR TIME OR MONEY!!
Tim W.
No REPLY after sending wrong item. Shipped MOST of the order correctly (Order #900033282). But NEVER responded when I informed them about the wrong item. Made NO attempt to correct the situation. VERY disappointed after having to wait so long only to get the wrong items.
Kelli P.
Order placed January 18th and after confirmation email we have received no other contact from the company. I have emailed them 3 times inquiring about our order and have yet heard back from them as of today 3/3/20.
