OtakuplanReviews of otakuplan.com

Do not order from them. Order paid for, have not received it, order isn't even trackable and no one gets back to you. I think this is a scam company

Horrible customer service. Order hoodie Dec. 3rd., have been reaching out to company since Dec. 15 for an update and still no response! Website not even showing that my order even exists!!! Very frustrated that I cant even get an emailed response. If I ever get the hoodie, I will never use or recommend this company again!!!! I should have read the reviews!!!

Horrible horrible service. Placed an order on nov 30th, purchased a total of 6 sweaters for free express shipping (10-16 days), as of 12/16 (16 days later) it is still processing. I have reached out to customer service and they respond when they feel like it. Their last response was that i wont receive it until dec 22nd to the 24th, thats if i even receive it. Completely unprofessional. Would not recommend to anybody. Hope that if anybody decides to order from here that they read the reviews on here first. Edit: received the sweaters today on dec 28th. Well after the date i was told. I was offered a 30% compensation refund but still have not received it. Sweaters are basically cold long sleeved shirts with a printed design. Photos on website are muuuch nicer.

Bs company. Will not respond to refunds. A scam thru and thru.

Wished I would have read reviews before I purchased. Purchased a Christmas gift for my grandson on November 27 and paid an additional $28 for expedited shipping. I’ve sent them 3 emails asking the status of my order. They finally said it takes 13 days before it ships. Huh? Well it’s now been 15 days and it still has not shipped. Then I read that expedited shipping is 10-16 days. Really. Gonna have a very disappointed grandson on December 18, our Christmas party.

I just received the Star Wars jacket which I ordered over a month ago. There is no way the jacket is a men's 3X. It doesn't even look like a 2X. Extremely dissatisfied with this company and will never shop there again

Bought some sweaters, got a order number, and when I went to track in on the site, it apparently didn't exist. Tried to contact them over email and Facebook, but got no reply. So they basically just stole my money..I wish I paid with paypal😔

My son order a hoodie never arrives. Very disappointed that surpose to be his birthday present on April,2020.