OtakuplanReviews of otakuplan.com

Have never received our shirts. The tracking said they were delivered to a city about 4 hours away from us. Can't get them to issue a refund.

Been trying to get ahold of them for weeks with no reply.Was sent the wrong size shirt. Very unprofessional IMO

Do not buy from these flipping scam artists, I had to legally change my debit card because when I attempted to order something it said "YOU HAVE REACHED THE LIMIT/AMOUNT FOR THIS CARD/ACCOUNT PLEASE USE ANOTHER CARD" When I know for a flipping fact I had over 200 in my account (the order was only 60) and it was the first attempt at ordering something that wasn't on Wish, these people are flipping scam artists and I pray the Goddess Isis and the Goddess Hera send only bad things to them.

My items took over a month to arrive (late for Christmas) and the fabric they are made from is just terrible. What a waste of money and time.

Very slow shipping and no customer service or contact number. I chose 10 day deliver 6 weeks ago and the items arrived yesterday. They would not respond to any emails and finally sent the items the day after I opened a PayPal case against them. Will not be ordering from them again. The shipping itself only took 4 days from pickup to delivery, meaning the company took 5 weeks to process my order, do not recommend.

Yo: After I finish researching how to legally punish an e-commerce scam artist, I’m going to drag them on Twitter, Instagram, and anywhere else they exist. fck this company and everyone that works there. Last month, I paid these mfrs extra money for “express processing” so that I could get the gift before the Christmas chaos could slow down deliveries. Guess what today is? Merry Christmas y’all! Still don’t have my order. I wish I could burn their lump of coal so I could leave fewer stars on this review.

Very slow to ship. Took them three weeks to ship. Ordered for Christmas Morre than a month ahead of time, and won’t have on time. Avoid!

To whom this may concern, I highly advise against ordering ANYTHING from OtakuPlan. I have dealt with nothing but frustration and headache ever since ordering my product. Nothing that you order will be on time nor will the customer service (if it can even be called such) respond to you in a timely (Approx 3 day reply time) manner. I made the mistake of ordering express shipping for my product (an additional $28.00+!!) as I needed it by a certain time. Not only have I STILL not received my product, but the product has been overdue past the express shipping delivery date by over 1 week and counting. When asking questions and trying to get answers from the "customer service", they ignore the customer and act like you don't exist or matter. I'm almost certain the "Customer Service" is based in Thailand or some similar area given the fact that the website indicates the Thailand time zone which one can only infer will result in some convoluted and troublesome "customer service" issues. I'll conclude by saying that ordering a product from this site is not worth the irritation, disappointment, frustration, and new found feeling of contempt. You have been warned, Thank you,