Jen
Slowest Ive seen from a Domestic Courier
I understand why companies use this service, it keeps the costs of shipping to a consumer down. The problem with this courier is the rivalry in speed with the Pony Express. They pick up a parcel from the company and then it sits. In my case, it was for more than a week before it moved. Granted I ordered in the midst of a pandemic, but the second you visit the homepage of the companies website they state that they pride themselves in shipping fast despite world events. At the end of the day, when you order from the website and the shipping is slow, tracking numbers are useless, and every review read about the courier is poor, people blame the company they ordered from. So a poor courier makes the companies that pay them look poor. Companies that pride themselves in customer satisfaction will switch to other couriers. This courier service needs a serious revamp in its organization, efficiency, and customer service, especially in a world where people have gotten used to the idea of a parcel on your doorstep in a week or less time. If you like a certain brand/company, You can still support that brand, however, be aware that if they use this service, don't expect your order anytime soon and let the company know in hopes they will seize using this abysmal courier service.