OsmoReviews of osmo-official.com

Very clear choices and well packaged cart experience

Google pay failed

Ai commandé une paire de jumelles 15x52 conformément a la pub du site et à un test très bien noté. Osmo m’a expédié une paire 12x42 dont je n’ai nul besoin puisque j’en ai déjà une. Les échanges de mail avec le support sont très pénibles, ils prétendent que le produit est conforme à la commande et me proposent uniquement une remise. Un dialogue de sourds s’est installé, chacun restant sur ses positions. Nouvel interlocuteur à chaque nouveau mail, je suis fatigué. Site à fuir.

I tried to order an electric fan. Despite the site saying that I could get a second at half off, trying to check out involved adding one at full cost and additional products I didn't want. When I asked about the half off, they said they'd give me the discount. When I tried to cancel the whole order, they wrote back and offered 10% off. I replied no, and they offered 20% off. I again replied no, cancel it, and they offered 30% off. When I said no, cancel it all, they wrote back saying that they'd given me a full refund. I confirmed receiving a credit with the bank, but the process took a lot of time and effort and made me fear that they also may have done something nefarious like take my credit card info or the like.

I had purchased a ring like camera off the official OSMO website, but realized that it would be arriving way later than I expected. I needed the ring camera yesterday not 3 weeks from now. I emailed the customer support for a cancelation request the next day, and got a reply the day after. In the reply the customer support agent asked me why I was canceling. I explained that the timing of it was not right, and I needed a camera that I could have access to immediately. This is where I thought it was the end of our conversation and that she would cancel. It's only a few days later I see in my email that the osmo package was shipped. I look into my email, and see they had followed up with more offers and add ons to the ring camera so that I would accept it instead of canceling, but the issue was never price or additions it was the time, which they never offered a solution too. Now they say its way too late to cancel as the product had been shipped. Wasting even more of my time, and delaying my refund further.

Die Lieferung war unvollständig und der Fensterputzroboter funktionierte zudem nur eingeschränkt. Der Kontakt mit dem Support erfordert viel Geduld. Statt einer zügigen Klärung entsteht der Eindruck einer Hinhaltetaktik durch (vermutlich) KI-gestützte Agenten, die wiederholt Bilder und Videos von nicht gelieferten Zubehörteilen anfordern. Nach zahlreichen E-Mails wurde schließlich lediglich ein Rabatt von 50 % auf die fehlenden Teile angeboten, anstatt diese nachzuliefern. Die Rücksendung bzw. der Umtausch des defekten Fensterputzroboters ist bis heute ungeklärt. Zudem wird erwartet, dass der Kunde die Kosten für eine Rücksendung nach Großbritannien selbst trägt. Insgesamt eine sehr enttäuschende Erfahrung mit Kundenservice und Reklamationsabwicklung.

Easy navigation on website. No confusing instructions.

Very user friendly. Ease of use.