OsmoReviews of osmo-official.com

Associate was very helpful, I paid with my google and it had the wrong address, they were very helpful and quick with adding my new address before product was delivered. Thank you for being helpful

I bought an Osmo Dashcam Pro believing the online reviews and that it was in the UK. They have a product review site called expertproductreview.uk which is owned and operated by Seth Media (the owner of Osmo) therefore their reviews are biased and not independent! I quickly discovered that the Osmo Dashcam Pro was coming from China and upon reading reviews from other people I realised they had been sent a different inferior dashcam. I therefore messaged them to cancel my order. Then the fun started... I received a number of emails late in the evening after 2300 (no UK company would ever do this) asking me if I wanted to change my mind about the cancellation. I replied I definitely wanted to cancel. Then other messages came through offering me a 30% discount if I continued with the order and this email exchange went on for along time. In the end I became firm with them and said I definitely want to cancel my order and eventually they agreed but saying that I will expect a price difference in the refund due to my bank's fees and exchange rate! I messaged back and said that I had bought it in GBP and that there would be no exchange fee involved and my bank would not take a fee for a refund credit. This exchange of emails continued until I said I would open up a charge back with my credit card and report this to the Financial Ombudsman. Within minutes a further credit appeared on my credit card for the shorfall on my credit card. The whole process of the cancellation was very time consuming with so many emails going back and forth late at night. It is a scam company! Their web site Osmo UK does look genuine but it is clearly not in the UK and the reviews from others confirm this too so be warned!!

Prompt service sorting out a refund request after I cancelled my order which was placed by mistake

Je moet geduld hebben En dat heb ik wel met mijn 81 jaar

Wow 😧 so good

Fast response and good products

I ordered the wrong size gloves, I noticed it right away and sent a message for assistance in correcting my error. Within a couple of hours, I received a message that they had already corrected this for me. Great response and very fast to correct my error. Outstanding Customer Service. Thanks

Toller Support, gleich eine akzeptabel Lösung gefunden.