The Orvis CompanyReviews of orvis.com

I ordered 2 very expensive dog beds from Orvis, which they said were in stock at the time. Fast forward a few days, and the delivery date was pushed out an entire month. I just check on the status since it was supposed to be delivered 2 days ago, and again, delayed yet another month. No update emails, no apologies, nothing. The burden was on me to try to figure out what's going on. I sent and email through their website asking what my options were, received an email back with an alternate, and said "fine". Then, out of the blue, a second email from them saying they had cancelled my order and I had 24 hours to use a "free shipping" discount code for a new order. What? Seriously? Sooo bad.

I regret making a purchase from Orvis. Paid $22 total shipping for two over-priced shirts of poor quality that had to be returned.

UPDATE: Was finally able to reach customer service and they were going to send me a new dog bed cover but then a few days later sent me an email saying (the dog bed cover was out of stock but take 20 percent off another item on us). I promptly called them and said "Do you have the cover in another color?" They did and I finally got my much higher quality dog cover. It pays to be tenacious Huge decline in quality of dog bed covers and non-existent customer service are shocking after years of ordering dog beds from them. The last platform dog bed arrived with an attractive but low quality cover that was not double sided as they usually are. The zipper came apart after a couple of months. Sent documentation as requested but judt got radio silence

I don’t know how they can advertise 100%customer satisfaction. This was actually my second dealing with Orvis Customer Service. The first time was in the fall of 2021, and the representative was helpful although rude after he understood what I wanted. My son received an Orvis vest as a gift which was too big. I called today to try to set up an exchange and because I didn’t have the order number, was told that it could not be exchanged. So much for “customer satisfaction”. Now I am stuck with a $129 vest that doesn’t fit.

Terrible company ethics. Absolute abysmal material for the prices. They go out of their way to hide the composition of their clothing so you don't know how low quality it is until you're wearing it. Return policy is a complete joke. #Boycottorvis

I bought the Left Bank double knit sweater coat #GE24NT. The catalog says it is Merino/nylon/alpaca/silk/cashmere/spandex. Calling it a lush merino/alpaca blend. When received, the tag inside states that it is 30% wool, 35% viscose, 35% nylon. I spent a considerable amount of time sewing snaps on before I found this, so I don't think I can return it. I only wanted natural fabrics, this is disgusting. I have always loved their quality, but now I don't trust them.

I actually really like the clothing and gear Orvis sells. It's pretty good stuff. My issue is with their service, I'm working on my FIFTH phone call to customer service about a return. I live overseas at an APO destination and need a USPS return label instead of a UPS return label. I call the nice and polite folks at Orvis who are sympathetic and appeared willing to assist. They assured me that the label would be sent to me right away after the phone call. This occurred for the first, second, and third phone calls with no label or explanation given, simply apologies when asked what happened. Since I spent quite a lot of money on this order, I want to make sure the return goes through, so I persist. Eventually, I paid $47 to return the clothing myself, and complained to Orvis about it. They again feigned sympathy and offered to refund my shipping costs. That was four days ago and I'm still waiting on a follow-up or any communication regarding the matter. I wrote all this just to say, be careful if you anticipate having to work with Orvis's customer service! **UPDATE** I received a refund for my shipping costs. Happy to close this incident on a positive note.

My question: "Please can you tell me how to care for my Orvis Field Coat? In particular, I would like to improve its water repellence, which has deteriorated over time" Orvis customer service response: "Thank you for your email I am sorry we do not offer a re waxing service for the field coat. We would suggest, even though this is not dry cleanable seeking advice from a professional dry cleaners to see if they can advise further Apologies we are unable to assist you" You judge for yourself how many stars this deserves.