The Orvis CompanyReviews of orvis.com

The sales person was so rude to me.I am beginner fly fisherman and I was looking for maybe rod combo set for me .while discussions with sales person after a few minutes a new customer walked in looking at fly rods and he left me standing there alone while he started working with new customer ,he never said anything to me but just abandoned me after I drove for 30 minutes to get there.After standing there 10 minutes I left and went to Quest outdoor and they were fantastic.This was in Louisville ky off of highway 42

I am a fan of Orvis products but not of their online shopping site! Their offer of 15% discount "next order" and free shipping are , at least , confusing! My last attempt at ordering $238 worth of goods at checkout totaled more than $300 with no free shipping and no discount! I could go on...

Ordered shirts. After hearing nothing for a week, checked the order. Orvis had cancelled it without even sending me a email. Contacted them and got an email stating: shirts they sell on the webstore do not stock in the webshop, and had to be shipped from a retail store and they do not ship overseas. Despite saying on the store they do ship international. Why even have the option to buy it and place an order? Why even list things you dont sell? Never had an experience like this in any webstore. Nevertheless, switched to Simms, they delivered it in 2 days without any hassle. In retrospect its my fault, i should have read up on the Orvis.com reviews, I can now see that clearly Im not alone having issues with the store/company. Goes without saying I will not use Orvis.com again

Very surprised to hear these reviews. I have always found their customer and after sales service to be excellent, including two high end rods that I broke completely through my own fault (car doors etc). They repaired them - one as recently as last month - no questions asked at an extremely reasonable price (hardly more than return shipping) and they were both as good as new. Their rods and reels are fairly priced for the quality and my Helios II rods (5wt, 8wt & 12wt) are the favorites I own.

I bought an Orvis Helo rod last year and the tip broke in the first 10 minutes of fishing. Now they advertise the new rod is 4x stronger. How about standing behind your product. Obviously a known issue the last rod sucked and I was stuck buying a replacement piece before I caught my first fish. I would go sage anytime now going forward.

Even when the website is working it is not helpful. Many items that they have in the store are not listed on the website.

My sister gave me a pair of gloves for Christmas I wanted to exchange for a different size. I go on their website and type the return number in, only to get no match. So I email customer service with my issue. No answer. Then a week later. No answer. Four times I try over several weeks, then finally forward all the emails from another email address. I'm told sorry, they checked and they never saw my emails, but somehow they did today from an AOL address. They send me a return email label. Great, maybe they didn't see it for whatever reason. In the interim, I order a shirt, but it does not fit. So I go to return, and the same thing, order not recognized. I respond to the email I received earlier today with the return label indicating again my order number is not showing a match, and the message I get back starts with this: "I am so sorry but our returns portal is down at the moment undergoing some maintenance. This is why it did not work on your end." Is it really down "at the moment," or has it been down for a while, like since I've been trying to return the gloves for the past month? And if it's truly down, then why not just post that information on the returns page, rather than have every customer with a return get an "order not found" result when attempting a return? I expect that post-December is the highest volume return period of the year. Is the "returns portal" down coincidental, or is it to get customers to just give up? Sadly, I must assume the latter based on recent reviews on this site. If it's not intentional, then why not be upfront with customers and say you're having issues with returns? Why make the customer think he/she is the one somehow not entering something right or messing up? I don't know the answer, all I know is Orvis is not thinking about their customers first. And that is the downfall of any business...

Take care of your customers past or present! I’ve tried REPEATEDLY, to get off their mailing list! I bought in 2019 through a job and left that job AND HAVE BEEN UNSUCCESSFUL IN GETTING OFF THEIR MAILING LIST EVER SINCE! I just asked them a few days ago again - after receiving a “thank you for your order” when I had not ordered - to remove me from the account it was attached to. I was assured they would! And just a few days later: “Thank you for your order!” AGAIN! Please disconnect my email to this account LIKE YOU HAVE PROMISED TO DO MORE THAN TWICE! Maybe they don’t care about my inconvenience because I didn’t give them any business - but you never know who you’re messing with. I NEVER WILL NOW shop Orvis! I will continue to avoid your merchandise; like I have done since you started ignoring my requests for my email to be removed from this Account OVER 4 YEARS AGO! … $ have the POWER NOT to go to you. I know, harder to feel, but I also have influence into choosing alternatives; which are out there and who exceed your products on many levels; AND which I have been BUYING INSTEAD OF YOUR PRODUCTS. It’s that simple. As a professional costume buyer for over 25 YEARS, my advice is Don’t ignore your customers! Annoyed ones won’t come back! And some of us spend A LOT - elsewhere!