Betsy
The shoe was too big so I order to…
The shoe was too big so I order to exchange it, I have to pay $9.95 for another shoe instead of exchanging sizes. Your choices for refunds etc were not con and I feel very mislead but your advertising of easy returns. This is not an easy process. I so hope these shoes fit as I can’t keep paying $9.95 to find the correct size.
Response from Orthora FootwearSep 20, 2026
Hi Betsy, We’re sorry to hear about your experience with the sizing and exchange process. We understand how frustrating it can be when the shoes don’t fit as expected, and this is not the experience we want you to have. I can confirm that a replacement is already being processed as the agreed resolution. Thank you for your patience and for giving us the opportunity to work toward a resolution. Orthora Footwear



