Orthora FootwearReviews of orthora-footwear.com

I love it, Very comfortable all day!

DO NOT ORDER FROM THIS COMPANY! Complete junk and they won't give you a refund. I contacted them 2 days after I received them and had never wore them and they offered me 25% which is only $13 and I was going to have to pay more than that to send them back to China. Website said they were in US, but all lies. Easy returns and refunds, more lies. Don't waste your money!

Thought it was a business in US. Took 15 days to get the shoes. They sent me a man's 13 and I ordered a women's 10!!!!! Reached out only to be asked to submit pics which I did. Never heard from them again. I now have a dispute in with my bank to get my money back. The website is suddenly not working for them now either. BBB reviews said same kind of complaints. Nothing but a scam. Hope they get shut down permanently and the US prosecutes them to the highest for the scam!!!! I'm a police officer. They have scammed the wrong person. ***They just reached out to me after this review to offer me a 50% refund and I keep a pair of shoes I can't wear. Lol. How am I to be out 50% for their scam!? I will make it my life journey to stop these people from doing this to other customers. Promise! I started today by opening a case with the Attorney General's office.

Everything was easy, just like to order with my card other than with shop

Ordering was easy; delivery took a bit longer than expected. The shoes are true to size and comfortable. I hope they will help my plantar fasciitis soon.

DO NOT BUY SHOES FROM THIS COMPANY!!! I ordered the 12 hour shift shoes. The shoes that arrived WEEKS later were a skateboard shoe and COMPLETE junk. I have tried FOUR different methods to contact them for a refund but never received a reply. Don’t waste your money.

The individual responded promptly in regards to my order. However, if I knew they were coming from China and was going to take 15 days, I would not have ordered them. I do understand we do not make certain items in the states because of labor. My suggestion is to have a Warehouse in the United States for prompter service.

I bought 2 pairs of shoes received on September 28th 2026, Same day I tried and found the size 10 is larger than the US 10, poor quality and shoes are very heavy. I requested the refund and return on 29th September no response from the customer service. I have sent few follow-up emails .. The reviews given looks very fake about the shoes. These just cheap "Made in China" platform grade. I strongly recommend to avoid these. They have so many fake reviews.. DO NOT FALL FOR THOSE !!! I finally received the response and the owner of the company says I needed to send these 2 pairs of heavy shoes to China. This is a fraud advertisement Here are the response from the vendor Louie - Savant from Orthora Footwear To: me · Sun, Oct 11 at 6:18 PM Message Body Hello Anil, I am sorry to hear that the shoes are too heavy and are causing you discomfort. Since you would like to return them, I can certainly provide the information needed for that process. You may return your item within 45 days of receipt, provided the shoes are unused, unworn, and in their original condition and packaging. Please note that for returns due to change of mind or fit, return shipping costs are the customer's responsibility. Once the return is received and inspected at our facility, refunds are typically processed within 1 to 7 business days. Please ship your return to the following address: Recipient: Wu Xi Building 4, 4th floor, 58 Baiye Road Dongguan, Guangdong 523000 China Phone: +86 19329021556 I have documented your request and am connecting you with a member of our support team who will assist with the next steps of your return. Best regards, Susan from Orthora Footwear Customer Support Louie - Savant from Orthora Footwear To: me · Mon, Oct 19 at 11:59 PM Message Body Hi Anil, I’m Susan, the founder of Orthora, and I wanted to reach out to you personally. I’ve read through your messages, and I understand why you want to return the shoes. You’re used to a US size 10, but the pair you received feels too large, and the weight is another concern. You also mentioned that wearing heavy shoes could cause your legs to hurt because of your physical condition. I take that seriously, and I don’t want you to feel pressured to keep wearing shoes that cause discomfort. I also see that you’ve followed up several times since September, asking for clear return instructions and a refund. I’m sorry you’ve had to spend so much time chasing an answer. I want to be honest with you about where things stand. I’ve put everything I have into developing our newer shoe model, which is designed with improvements in comfort and sizing and ships much faster. To keep Orthora going, I had to sell our existing stock at a steep discount, and your original pair was part of that sale. Although I’m unable to offer the refund you requested through this option, I’d like to offer you a 50% voucher toward our newer model. If you choose to place a new order using the voucher and aren’t happy with the new pair, I’ll refund the amount you paid for that new order. I understand, though, that your main concern is the weight of the shoes, not just the size. I wouldn’t want you to order another pair unless you feel the newer model may suit your needs better. Regarding your request for a prepaid return label, I can’t promise one will be available. The return instructions previously provided explain that return shipping costs are generally the customer’s responsibility. Since you’ve already asked for a return and refund several times, I’ll keep your request for review rather than ask you to repeat the details. Anil, thank you for being patient and explaining your concerns so clearly. I’m sorry this experience has been frustrating, especially when you were hoping for comfortable shoes. With gratitude, Susan Founder, Orthora Footwear