Dee D.
Getting The Run Around
I have been waiting for these shoes for a very long time. I get the stupidest emails, saying that my order is "almost on the move." what does that even mean? The shoes came and they are so small I can barely get my foot in the shoe. I ordered my normal size, but the sizing on these is very different. I got a response from the company offering a new pair in the correct size for no shipping or additional costs at all. I got a very nice email from one of the customer support reps. So in the end, I am rather pleased with the results. I look forward to getting the shoes in the right size. I stand on my feet at work all day and good shoes are essential. I hope that these will work out.
Response from Orthora FootwearJul 12, 2026
Hi Dee, I'm truly sorry for the frustration and disappointment you've experienced. I understand how upsetting it must have been to wait for your order and then receive shoes that didn't fit as expected. After reviewing your order, I can see that it was still within our estimated delivery timeframe. That said, I understand that waiting can be frustrating, and I sincerely apologize for the inconvenience. I've also reviewed your case, and I'd like to make this right. We can arrange a replacement at no additional cost to you, and one of our Customer Support team members will be reaching out to you shortly to discuss the best solution and assist you further. Thank you for taking the time to share your experience. Your feedback is important to us, and we truly appreciate the opportunity to resolve this for you. Orthora Footwear