Orthora FootwearReviews of orthora-footwear.com

Quick and precise information

Website was easy to use. I liked the way it was explained to measure the foot and comparison to other brands for sizing.

Thank you for getting back to me and fixing my order. That was the best customer service I’ve ever had and very prompt as well. Hello, this is Rebecca Seay. My order number is # 89411, I ordered a size 8, however, when I processed it and it came back as a confirmation, it says the size of the shoe was gonna be a size 6 is there anyway you can change my order to a size 8? Thank you, Rebecca Seay

Easy to order. You explain your product very well. I have ordered many Hoka sneakers. I have ordered many other products to help support my feet by standing for long periods. I decided to give your company an opportunity to see if your product is better.

Ordering and payment were great and easy, but the shoes themselves are horrible. I got a size 9 and my feet slip and slide when walking. They are more like a 9 and a half or even a 10. Also I went for a walk and not only did my feet hurt but my knee started hurting too. Waste of money.

Definite scamish sleazy business practices. BUYER BEWARE. Always beware of importers in Miami FL, and Austin TX. I should have known better. The email conversation between me and what I assume is their AI bot. Guess their addressing the problem was to increase the 100% refund from 10% to 20% and keep the cheap Chinese shoes. Karen, Though I am loath to support your company and bottom line.I should have read the online complaints about your multi step unwillingness to support the 45 days 100% full refund. Go ahead and process my request for “Option 2 20% partial refund (Excluding shipping protection and shipping fee $9.95) to your original payment method, and you can keep the shoes.” Im sure Goodwill will make use of a free cheap pair of Chinese shoes. You are a pretty realistic bot. Humans would be embarrassed to work in this way. Best regards, Mike On Aug 3, 2026, at 12:08 PM, Karen from Orthora Footwear supportorthora-footwear.wrote:  Hi Mike, Thank you for your patience, and I truly understand your preference to return the shoes and receive a refund. I want to make sure we provide you with the most practical options moving forward. As a next step, here’s what I can offer you: A free replacement pair with free shipping, while keeping your original order. 20% partial refund (Excluding shipping protection and shipping fee $9.95) to your original payment method, and you can keep the shoes 75% store credit, which you can use toward any future purchase These options allow you to avoid the time and cost involved in returning the item. If you would still prefer to proceed with a return for a refund, you absolutely can. Just to set clear expectations: Return shipping costs and any customs fees would need to be covered on your end Original shipping fees are non-refundable The item would need to be sent back to our warehouse and go through inspection before the refund is issued Because the return is international, it can sometimes be more costly and take longer to complete, which is why many customers choose one of the options above instead. Please let me know which option works best for you, and I’ll take care of it right away. Kind regards, Karen Orthora Customer Support Team On Sun, Aug 02, 2026 at 09:31 PM, Mike wrote: Attractive offers if it wasn’t painful to put on for sure, but after discussion with my wife, I believe I will take your original option of 45 days no questions asked full refund. Best regards,image1.jpeg (screen capture of their 45 day return nonsense) Mike On Aug 2, 2026, at 1:02 PM, Karen from Orthora Footwear support@orthora-footwear wrote:  Hi Mike, Thank you for reaching out and for sharing more details about your wife’s experience with the shoes. Before we proceed with a return, I’d like to offer you some alternative options that many of our customers find convenient and beneficial: Option 1: Receive a 10% partial refund to your original payment method (excluding the shipping fee and shipping protection), and you may keep the shoes — no return required. Option 2: Receive 50% store credit toward another pair of shoes, with no need to return your current pair. Option 3: We can arrange a FREE replacement pair in a different style for a $9.95 shipping and handling fee. There would be no need to send the current pair back. If you’re interested in exploring another style, I’d be happy to recommend options that may better suit your wife’s needs. Please let me know which option you would prefer, and I’ll take care of the next steps for you. Kind regards, Karen Orthora Customer Support Team On Sun, Aug 02, 2026 at 04:01 PM, Mike Sparks wrote: Hi, the follow-up from your company on this order has been very helpful. Unfortunately the shoes are not going to work for my wife and I need to return the shoes for a full refund. It hurts her foot where she had bunion and hammertoe surgery. I was so hopeful this would be her panacea. Please let me know the address to which to return, or if there is a process I need to follow. Best regards, Mike On Jul 31, 2026, at 4:17 PM, Orthora Footwear no-repl.parcelpanel. wrote:  Your order has been delivered 🎉

Online ad stated a 2 pairs for the price of 1 pair. That was false advertising as there was nothing in the final order confirmation of two pairs.

I’m never sure what size to order. It was not clear to me the exchange or refund procedure. Also, no shipping, but five dollars insurance on shipping. Not necessary and you should have been able to delete it. Can you please send me the email to respond to you if I need to. Thanks, Sharon Sharonlebowitz1626@gmail. com