Megan B.
Unreliable service - definitely not 24hrs as advertised
My 87 yr old mother lives in an elderly living complex which has an Orona lift. It wasn’t working so I and a number of others in the building, called to report the issue. Although Orona claim to offer a 24 hr emergency service, no one picked up the phone. After trying throughout the day, I finally connected to the company who initially claimed to have fixed the problem. When I pointed out that it was still currently broken, the call handler then said the lift had now been decommissioned and would not be fixed until the following week! Convenient or merely utterly useless. In the meantime, a whole block of elderly residents are trapped in their homes!