Eddie
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About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
Ornate Home Furniture and Mattress (ornatehome.com) has 422 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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422 approved reviews, newest moderated first
Eddie
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Laura T.
The young lady who helped me to place this order through the Customer Service phone line was very kind. I believe that her name was Charm. I was unable to receive the multiple texts that were sent in a timely manner, but Charm figured out a way to identify myself and get the order placed. I appreciate her kindness in helping me. I am usually quit proficient with a computer and a smartphone, but not today.
Lynda
Mary was very helpful on the phone. She was friendly and answered all of my questions while steering me through the ordering process. She was also able to let me know that all of my order was in stock, which I really appreciated. Hopefully the rest of the process is as positive.
shelley G.
I ordered 2 chairs. I only got one but was charged for both. The second chair got lost at FED EX. I have been calling about getting a refund for the second chair and filed a claim but keep being told we will look into it and get back to you. Still no resolution. This was my first experience with Ornate Home and I have concerns about the trustworthiness of this company
Sarah
Great prices and product was exactly as described
John S.
I ordered my furniture online 7/7/2026. Still have not received it as of 8/22/2026. Communication has not been terrible however the shipping company used by ornate is terrible they put the same updates every few days. Makes no sense. I would be VERY reserved to order again from Ornate.
Kelly
Francisco was the nicest delivery driver!! And I absolutely love the couch!! Such a pretty color & so comfortable!
Vincenta
Haven’t arrived extremely late. If I could cancel without having to pay restocking fee I would