Ornate Home Furniture and Mattress Reviews | Read Customer Reviews of ornatehome.com

Ornate Home Furniture and MattressReviews of ornatehome.com

4.1422 reviews
Furniture Stores
2235 N Tustin Ave, Santa Ana, California

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Ornate Home Furniture and Mattress

About Ornate Home Furniture and Mattress

About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.

Ornate Home Furniture and Mattress (ornatehome.com) has 422 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: ornatehome.com
Website: ornatehome.com
Category: Furniture Stores
Location: Santa Ana, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ornate Home Furniture and Mattress reviews

422 approved reviews, newest moderated first

Jennifer R.
Sep 2, 2024
We ordered an item from you and it took…
We ordered an item from you and it took MONTHS to get to us. Even when it was back in stock it took many weeks for anyone to ship it to us.
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Lisa Marie L.
Sep 2, 2024
Great sales people and customer…
Great sales people and customer service. Reasonable prices too!
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December A.
Aug 24, 2024
reliable
ordered by phone, got the couch i want for a cheaper price than ashleys , same exact one
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Zachary W.
Aug 15, 2024
First the price was absolutely the…
First the price was absolutely the best. The sales representees were very helpful. We loved the dresser and for allowing us to come down to pick up the package.
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Jenn
Aug 11, 2024
Every single sales person was horrible…
Every single sales person was horrible even the manager very very pushy called me multiple times trying to push the cell down my throat called me super early at 6 AM called me super late as of midnight When I did finally purchase, they said it would be free delivery. Everything would be great, but then they decided to only do it as at your door delivery so I had to un box and do everything myself. I told him to cancel it. We agreed upon, and then finally they came in put the Website in my house
Response from Ornate Home Furniture and MattressMar 30, 2026
Hi Jenn, we're sorry -- calls at 6am and midnight are completely out of line and not something we condone from our sales team regardless of circumstance. The delivery type switching from white glove to at-door after purchase is also a commitment that should have been honored as agreed. We're glad the furniture ultimately made it into your home, but the experience getting there was not acceptable. Please reach out to us at [email protected] if there is anything still unresolved. The Ornate Home Team
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Nancy A.
Aug 4, 2024
1 disappointed customer
1: Lack of personnel.- One man cannot be helping two customer at the same time. 2:Lack of communication between store and warehouse. I was not informed the warehouse closed Sunday.
Response from Ornate Home Furniture and MattressMar 30, 2026
Hi Nancy, we're sorry for the frustration -- being split between two customers and a warehouse communication gap that wasn't caught in time are both things we want to address. You deserved full attention and accurate information on warehouse hours. We appreciate you sharing this and we'll use it to improve. If there's anything still unresolved, please reach out at [email protected]. The Ornate Home Team
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Rudy M.
Aug 3, 2024
Really quick shipping!
Really quick shipping!
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Christina A.
Aug 3, 2024
Amazing couches!!
Amazing couches!!! SoOo comfortable plush & beautiful color!! I’m obsessed with these beautiful + comfort. My kids love them, all 3 slept on them last night. I bought 3 lounge chairs for my living room, with 2 ottoman’s. Also bought 1 lounge chair for my piano room. We couldn’t be happier.🤍🤍🤍🤍🤍🎵🎵
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