Ryan
Poor Shipping expectations
I bought an Item that said it would be shipped within a week and now it says that it won't be here for 2 months.

About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
Ornate Home Furniture and Mattress (ornatehome.com) has 422 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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422 approved reviews, newest moderated first
Ryan
I bought an Item that said it would be shipped within a week and now it says that it won't be here for 2 months.
Kim
Great customer service. I was able to talk with a real person and had my questions answered in a timely manner.
Hemant K.
⚠️ BEWARE: Took $7,000 upfront for a Sofa set and not delivering, not replying. This has been the worst furniture buying experience of my life. I spent nearly $7,000 on a sofa set here in April. Over two months later, I have zero furniture, zero delivery dates, and absolutely no answers. I have called over 50 times trying to get an update. The customer service line goes ignored, and the sales team just transfers you in circles. I have been promised manager callbacks multiple times that never happen—including from the customer care manager, Mariana, who promised a call two weeks ago and completely ghosted me. Taking thousands of dollars from a customer and then refusing to communicate is unacceptable business behavior. Save yourself the extreme frustration and buy from a reputable store instead.
Rita
Table came damaged and my delivery was missing two chairs.
Alberto
Simple and easy to use website
Celerino
I accidentally wrote the wrong shipping address. Once I realized and contacted customer service, they were professional and caring to my situation and helped me out. Thank you
Victoria C.
Absolutely love my furniture. received quickly. Very nice for the price. Customer Service always responded promptly.
Cody
Angel was AMAZING! So helpful!