Ornate Home Furniture and Mattress Reviews | Read Customer Reviews of ornatehome.com

Ornate Home Furniture and MattressReviews of ornatehome.com

4.1422 reviews
Furniture Stores
2235 N Tustin Ave, Santa Ana, California

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Ornate Home Furniture and Mattress

About Ornate Home Furniture and Mattress

About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.

Ornate Home Furniture and Mattress (ornatehome.com) has 422 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: ornatehome.com
Website: ornatehome.com
Category: Furniture Stores
Location: Santa Ana, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ornate Home Furniture and Mattress reviews

422 approved reviews, newest moderated first

David
Jul 30, 2026
Great delivery experience
Great customer service and delivery
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Deanna
Jul 30, 2026
Did not receive all my orders
Did not receive all my orders
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Matthew
Jul 28, 2026
The follow up has been terrible
The follow up has been terrible. No email with order info. No ETA presented. I gave no idea you even have my order.
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customer
Jul 28, 2026
Beware!....Order was placed on June 26…
Beware!....Order was placed on June 26 and was verbally guaranteed it would arrive on July 29th. Lies lies lies. First the switched the mattress to a much cheaper off brand without notifying me and not offering to credit me back. Checked back last week because furniture showed not in stock and was told no it was in stock and they updated the website...odd! Today reached back out and they said they would get back to me and 2 hours later they sent a text saying the soonest delivery date to their warehouse was August 3 - wait they said it was in stock....more lies. Requesting a refund and filed a BBB complaint. You are crazy to purchase anything from these people! Just terrible.
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Justin
Jul 19, 2026
My order was never delivered
My order was never delivered
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Kathy H.
Jul 16, 2026
Top notch company
Top notch company. Kept us informed on the order and delivery. The white glove delivery was excellent, workers polite and handled furniture well. Our sofa/love seat are amazing a best of all we saved $2400 over other store same product. Well done !!!
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Esmeralda
Jul 16, 2026
The customer service rep assistance
The customer service rep was very helpful and patient with me. She answered all of my questions and made the purchase super easy for me!
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K G.
Jul 15, 2026
After order
After order, left message with sales rep to confirm item was being shipped, I did not receive return call. I called back, waited on hold for at least 30 minutes with no answer. Tracking website appeared items were being shipped. After a week with no movement, except spam emails from this company, still no communication about the order. Finally received email almost 2 wks after order noting item is out of stock. My refund still has not been processed. Shipment was over $1000. Additionally, I ordered custom replacement cushions from another company for this & I may not be able to return them, close to $500. Don’t advertise for products on the website that the company is not able to deliver!!
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