Andrew B.
Best customer service experience I've received
A few weeks ago, I put an order in for an Orion thinking that it would be the perfect gift for my wife's birthday. I hadn't realized that they were having longer shipping lead times right now, until I saw a post on this subreddit and then got an email about it. I had made a comment on a post here saying "Whelp, hope it makes it here before my wife's birthday." Harry reached out to me directly to let me know they were going to do everything they could to get our system here on time for her birthday, and they really went above and beyond. Harry, Scott, and Maddie expedited things as much as they possibly could, and kept me updated every step of the way. They made it their Unfortunately, my order went out with standard shipping instead of expedited so my order wasn't scheduled to arrive until next week. I saw the tracking status, and thought "Well, it was great of them to try." But no, the team wasn't satisfied with that. They overnighted a whole other system to me and are providing return labels for when the other one comes in. The system came in just in time for my wife's birthday, and she is ecstatic about it. She has a hard time sleeping due to not being able to regulate her own body temperature that well. It would have been so easy for the Orion team to say "Sorry, these are our lead times right now, good luck." or "Hey, sorry, we tried." when it didn't go as planned. The fact that they went above and beyond like this has set such a great first impression with me and I cannot speak highly enough of them. Having this experience before I even received the product let's me know that they stand by their product 100%. Can't wait to actually use the system now!



