Orion SleepReviews of orionsleep.com

Delays delivering the Orion Sleep System - I placed an order for the Orion Sleep system on 8/27 and was told it would ship in the next week or two when I was contacted by a sales rep after showing interest. When I hadn't received any contact from Orion after two weeks, I reached out and they said there was a Typhoon that has delayed delivering orders and they would reach out when it was shipped, but did say it should ship within the next week or two. I then got what looked to be an automated email on 9/13 stating it would ship on 9/23 so I reached out today (9/24) and I initially got a response just stating it hadn't been fulfilled yet and they asked to get it prioritized. I responded to them with the frustration of being charged the day of the purchase and it still not shipping for almost a month when no where on their web site did it mention anything about delayed orders. I gave them 2 stars because their sleep system is cheaper than Sleep.me and Sleep 8, but will update this review once I get the system and am able to use it.

I ordered my system 2 months ago and still have not received it !!! I cant find a customer service number and no one has responded to my emails!! $2400 in limbo !! Do not buy this item!!!

A few weeks ago, I put an order in for an Orion thinking that it would be the perfect gift for my wife's birthday. I hadn't realized that they were having longer shipping lead times right now, until I saw a post on this subreddit and then got an email about it. I had made a comment on a post here saying "Whelp, hope it makes it here before my wife's birthday." Harry reached out to me directly to let me know they were going to do everything they could to get our system here on time for her birthday, and they really went above and beyond. Harry, Scott, and Maddie expedited things as much as they possibly could, and kept me updated every step of the way. They made it their Unfortunately, my order went out with standard shipping instead of expedited so my order wasn't scheduled to arrive until next week. I saw the tracking status, and thought "Well, it was great of them to try." But no, the team wasn't satisfied with that. They overnighted a whole other system to me and are providing return labels for when the other one comes in. The system came in just in time for my wife's birthday, and she is ecstatic about it. She has a hard time sleeping due to not being able to regulate her own body temperature that well. It would have been so easy for the Orion team to say "Sorry, these are our lead times right now, good luck." or "Hey, sorry, we tried." when it didn't go as planned. The fact that they went above and beyond like this has set such a great first impression with me and I cannot speak highly enough of them. Having this experience before I even received the product let's me know that they stand by their product 100%. Can't wait to actually use the system now!

I want to share this honestly because I wish someone had warned me before I bought. This is a premium-priced product, and I expected premium reliability and support to match. What I got instead: a unit that stopped working completely within about three weeks of ownership, and a company that gave me the runaround "need to check with engineering" then 9 days of no follow-up while an expensive product sat unusable. For context, I've also owned a Sleep.me product, and when I needed support, their exchange process was fast and genuinely outstanding. It's not a close comparison. Eight Sleep has a similar reputation for standing behind their product. Orion does not - at least not based on my experience. If you're considering this purchase, think hard about what happens when, not if, something goes wrong. You're not just paying for the hardware, you're paying for a company to be there when it fails. Mine wasn't. I can't in good conscience recommend this product until that changes.

We absolutely love this product and would recommend it to anyone who wants to improve their sleep quality and/or overall health.

Incredible customer experience! Every interaction I've had with the folks at Orion is great. Also, they constantly are dropping new software updates and news around the products, and it's so fun to get to be a part of all this. This is probably one of the most expensive things I've bought, and I'm realllllly happy with it so far.

We bought the sleep system and we are loving the comfort and temperature regulation at night. It’s easy to change the temp at night if we need to adjust it. Still working on getting the insights to come through correctly. There are some glitches but the customer service is always there to help. Really happy with our purchase!

My husband and I have been using the Orion for over 6 months now. We use the split temperature feature, since I usually run hot and he runs cool. This product has been a game changer and we’re hooked. We look forward to a restful, cozy night of sleep. Setup was easy. App is very user friendly. I have no complaints only praise for this product.