Barry Z.
Orion cooling system review: solved hot sleeping, excellent support, still improving
I’ve been a hot sleeper for years, frequently waking up sweating and needing to lower the AC to ~67°, which made things uncomfortable for my wife. I had followed Eight Sleep for a long time but couldn’t justify the cost, so I decided to try Orion Sleep after extensive research. Setup & App Experience Setup was relatively straightforward, and the app guided the process well. That said: * Dual-user setup wasn’t very intuitive at first * Some early bugs (WiFi setup issues, unnecessary water refill prompts) Customer Support (Standout) I experienced hardware issues early on and went through multiple towers. While not ideal, Orion’s response was excellent: * Fast, proactive replacements * No friction or delays * Clear ownership of issues What stood out most was the level of engagement. I had direct communication with Harry (CEO), Praveen, and Rochelle, who were very responsive and proactive. At one point, they even shared their mobile numbers so I could reach them directly. That level of customer support is rare and made a big difference. Performance (Core Cooling) Now that the system is stable: * I am no longer waking up sweating * We don’t need to excessively cool the room * My wife is much more comfortable From a cooling and temperature regulation standpoint, Orion delivers and competes strongly with other smart mattress systems. Areas for Improvement * Sleep tracking and insights are still developing * AI-driven recommendations could be more actionable * App experience could be more polished Final Verdict Orion delivers where it matters most: temperature control and improved sleep comfort. While there were early adopter challenges, strong customer service and ongoing updates make this a compelling option. Would recommend for hot sleepers, with the expectation that software and insights continue to improve.