Orion SleepReviews of orionsleep.com

Great product, works well, installation was easy and setup was too. Cools very well, gets *really* cold if you want it to, adjustments through the night generally good too. Customer service has been great when I had an issue with the water tower, replaced it quickly.

Shipping is quick. Setup is very simple and easy - plug it in, pour in the water. Set my preferences for temperature. Invite my wife. Done. It’s completely changed deep sleep for our family. Excited to see what they do with insights. Nothing better than getting into a cold crispy bed and waking up nice and warm. Great customer service and response times as well if needed.

Just wanted to share my personal experience with Orion. A couple of months ago, I bought an Orion Sleep system. I used it for a few weeks and worked with the customer service team, which was always very helpful and responsive, but unfortunately I just didn’t see the results that I wanted to see to justify a $2500 purchase. The Orion customer support team, specifically Rochelle, was very understanding when I requested a return, and sent me a free return label as well as free packaging to ship the sleep system back in. I dropped off the package at a UPS store and sent them the shipping label. Unfortunately, after I left, they applied the shipping label to the wrong package and sent Orion a box of toys as my return, and sent my Orion sleep system to whoever was supposed to receive the toys. I spent a couple of weeks emailing, calling, and trying to work with UPS to get this issue resolved, but unfortunately I just wasn’t getting anywhere. Finally, I sent Rochelle an email and asked her if she could look into it. She said she would, and within a couple of days she had found the package and had orchestrated for things to be made right. A little under a week later, Rochelle confirmed they had received my sleep system and had processed the refund. All that to say, I can confirm from personal experience that Orion’s customer support team is incredible!

First thing that makes me feel good about Orion is their customer service, Orion has a customer support team second to none. Second thing is Orion promised to improve my sleep quality and they delivered. My sleep duration has increased, as well as my deep sleep. I went from 2 to 3 days of 2 hours plus of deep sleep per month to 15 plus days. My monthly deep sleep average is 2h15m a night. I switch to night shift since sleeping with the Orion sleep system and my sleep quality now is even better than when I work day shift. I highly recommend the Orion if you are looking for better sleep quality.