Sreten
Pneumatic caliper tool
Customer service was professional and responsive. Parts arrived within promised time and everything went well.

Orion Motor Tech is dedicated to providing professional and cost-effective auto repair tools, parts and accessories for auto mechanic and DIY.
Orion Motor Tech (orionmotortech.com) has 194 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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194 approved reviews, newest moderated first
Sreten
Customer service was professional and responsive. Parts arrived within promised time and everything went well.
Joe
Quick responses. Different solutions offered to remedy my situation which was my own fault.
Gregory C.
Well made, with clear instructions. Great purchase!
Chris
Great price. Pump is good quality. The schrader valve tool is rusted and other parts look like they were thrown in the case.
Paul S.
Great customer support
customer
Purchased on eBay and it arrived quickly. Cheapest heater I could find. Ran it at altitude for 4 nights straight without any problems. Considering another one as a backup.
James
AVOID! This garage is by far the worst I have ever experianced. I took my vehicle into them, which was booked in online. When I arrived they were not expecting it. I was told that it would be checked over and looked at mid week, nothing was heard from them at the end of week 1. To put it all into context, they had my vehicle for 8 weeks and did not manage to fix it. Throughout the 8 week period, i constantly had to call them (most of the time they did not answer), and when they did eventually answer me I was told the same thing every time, “the mechanic has gone home”, “we will look at it Monday”. When they first told me my vehicle had been fixed, there own mechanic told me I had been over charged, took my vehicle for my own test drive and the fault was exactly the same. The end state being I paid nearly £300 for parts which did not need fitting, the mechanic is clearly very incompetent and was just clutching at straws. I did receive a partial refund but only after I demanded it from being messed around for 2 months. Stay away from this garage, useless. Would give them 0 stars if I could.
Response from Orion Motor TechMar 24, 2025
Dear James, We are truly sorry to hear about your disappointing experience with our service. Your feedback is very important to us, and I want to assure you that we are committed to resolving this matter as quickly and fairly as possible. We understand that the lack of preparation and valid response caused significant delays in addressing your vehicle's issues, and we sincerely apologize for the frustration and inconvenience caused. To further address your concerns, here is what we are going to do: 1. Refund Processing: Since you have already received a partial refund, we will review the case to ensure that the refund amount is appropriate and process any additional refund if necessary. 2. Mechanic Evaluation: We will conduct a thorough review of the mechanic's work and determine if further training or corrective action is needed. 3. Service Process Improvement: To prevent similar issues in the future, we will implement improved protocols for booking and servicing appointments. To expedite the resolution process, could you please provide the following details: - Your Full Name - Your Email Address - Order Number Having this information will allow us to look into your case more thoroughly and provide a tailored solution. We value your business and are committed to improving our service quality. Your feedback will be instrumental in making necessary changes to prevent such issues from occurring again. Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve it. Best regards, OrionMotorTech Customer Service
Jeff Y.
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