Orion Motor TechReviews of orionmotortech.com

Response from Orion Motor TechMay 21, 2025

Dear Phil, Thank you for bringing your concerns to our attention. We deeply regret the frustration and inconvenience you’ve experienced, and we’re committed to resolving this matter urgently and transparently. 1. Addressing the LED Light Issue: First and foremost, please accept our heartfelt apologies for the malfunctioning LED lights on your new sewer camera. This is not the quality you deserve, nor the experience we aim to provide. To resolve this immediately: • Please reply to our email or send your order number to [email protected], and we will reinvestigate the case before further action is taken. We will ship a brand-new replacement unit to you *within 24 hours* at no additional cost, if the unit is confirmed to be defective. • If preferred, we also offer a full refund. 2. Streamlining Support & Clarifying Documentation Requests: We acknowledge that our communication fell short of your expectations. If you can give us another chance, we will try to identify gaps in our process and retrain our team to prioritize clarity and efficiency after reviewing your case. 3. Transparency About Our Business: We take allegations of false business information extremely seriously. While our headquarters are indeed based in California. Here is our official website: https://orionmotortech.com/pages/contact-us. We understand your frustration and appreciate your patience as we work to make this right. Please let us know your preferred solution, and we’ll act swiftly. Best regards, OrionMotorTech Customer Service

Response from Orion Motor TechMar 24, 2025

Dear James, We are truly sorry to hear about your disappointing experience with our service. Your feedback is very important to us, and I want to assure you that we are committed to resolving this matter as quickly and fairly as possible. We understand that the lack of preparation and valid response caused significant delays in addressing your vehicle's issues, and we sincerely apologize for the frustration and inconvenience caused. To further address your concerns, here is what we are going to do: 1. Refund Processing: Since you have already received a partial refund, we will review the case to ensure that the refund amount is appropriate and process any additional refund if necessary. 2. Mechanic Evaluation: We will conduct a thorough review of the mechanic's work and determine if further training or corrective action is needed. 3. Service Process Improvement: To prevent similar issues in the future, we will implement improved protocols for booking and servicing appointments. To expedite the resolution process, could you please provide the following details: - Your Full Name - Your Email Address - Order Number Having this information will allow us to look into your case more thoroughly and provide a tailored solution. We value your business and are committed to improving our service quality. Your feedback will be instrumental in making necessary changes to prevent such issues from occurring again. Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve it. Best regards, OrionMotorTech Customer Service

Response from Orion Motor TechJan 7, 2025

Hi, We are sorry to know that you did not receive the parcel and have arranged for an urgent replacement for you. It should arrive very soon. Your patience on this matter is highly appreciated. Best regards, OrionMotorTech Customer Service

Response from Orion Motor TechDec 4, 2024

Hi Gary, We apologize for not being more helpful and will forward it to the related team for an upgrade. If you have any suggestions on this product, please feel free to email us at [email protected]. We will get back to you within 24 hours. Best regards, OrionMotorTech Customer Service

Response from Orion Motor TechDec 4, 2024

Hi Brad, We are sorry to know that the item you received did not work and will report this to our QC department for an investigation. Do you mind emailing your order number and picture of the issues you had to [email protected]? We will evaluate the situation and provide a better solution accordingly. Best regards, OrionMotorTech Customer Service

Response from Orion Motor TechJun 5, 2024

Dear Jason, We are sorry to learn that your ball joint press bent and that you experienced issues with your replacement request. This is not the experience we want for our customers. We will follow up with you via email shortly to ensure you receive the satisfaction you deserve. Thank you for bringing this to our attention. Best regards, OrionMotorTech Customer Service.

Response from Orion Motor TechJan 5, 2024

Dear Randy, We sincerely apologize for the inconvenience you faced with our product, specifically regarding the bolt threads and the size mismatch between the wheel lugs and spacer lugs. Your satisfaction is our top priority, and we appreciate your feedback as it helps us improve our products and services. To better understand the issue and provide a swift resolution, we kindly request that you email pictures of the bolt threads and the lugs in question to [email protected]. This will allow our team to thoroughly examine the problem and determine the most appropriate course of action. Once we receive your email, our dedicated team will promptly assess the situation and provide further instructions. If a replacement is deemed necessary, we will ensure it is processed swiftly to minimize any further inconvenience. We understand the importance of resolving this matter to your satisfaction, and we assure you that our relevant team will follow up with you via email to keep you informed of the progress and to address any additional concerns you may have. Thank you for bringing this to our attention, and we appreciate your understanding as we work to make things right. Best regards, OrionMotorTech Customer Service.