Origo ShoesReviews of origoshoes.com

Response from Origo ShoesOct 12, 2026

¡Hola Astrid! Agradecemos mucho tu reseña honesta. Nos alegra saber que te gustó el diseño y el espacio en la punta, pero lamentamos sinceramente que la zona del empeine te haya resultado incómoda, especialmente al intentar usar plantillas. Agradecemos mucho tu retroalimentación sobre la altura e inflexibilidad del empeine en este modelo, ya que nos ayuda a seguir perfeccionando nuestros diseños. Si deseas ayuda para encontrar un modelo que se adapte mejor a tu empeine o plantillas, no dudes en escribirnos a [email protected].

Response from Origo ShoesOct 5, 2026

Hi Andrea, thank you for your honest feedback. We're glad to hear you love the style and fit, but we are truly sorry about the strong chemical odor you experienced. That is certainly not the standard we aim for, and you shouldn't have had to wait weeks to enjoy your shoes. Please reach out to us at [email protected] so we can look into this for you and help make things right.

Response from Origo ShoesJul 22, 2026

Hi I.I., Thank you for leaving your review and for bringing this to our attention. We are so sorry to hear about the strong chemical odor on your new Huaraches. While a natural leather or artisan glue scent can sometimes occur when opening a fresh box, an overwhelming smell that doesn't fade is definitely not the standard we aim for! To help us resolve this for you as quickly as possible, could you please reply directly to this message or send an email to [email protected] with the email address or order number associated with your purchase? Once we locate your account, we will be more than happy to send out a replacement pair or issue a full refund to make this right for you. Warm regards, Origo Shoes Team

Response from Origo ShoesJun 2, 2026

Hi Jonathan, Thank you for taking the time to share your feedback with us. While we are glad to hear that you like the style of The Men's Derby, we are incredibly sorry to hear that the heel sole has separated. This certainly does not reflect our standards for quality and craftsmanship. As a small business, we stand firmly behind our products. We would love to make this right for you immediately! Could you please reply directly to this message and share a couple of pictures showing the separation? Once we can see the issue, we will gladly move forward with a replacement pair or an optimal solution for you. Looking forward to your reply so we can help! Best regards, Sabina | Origo Shoes Team

Response from Origo ShoesApr 23, 2026

Hi Benny, Thank you for your feedback. I’m sorry to hear you’re concerned about the appearance of the leather on your new shoes. Because we use high-quality, natural leather, it is common for "creasing" or "wrinkling" to develop quickly where your foot flexes. This is actually a sign that the leather is genuine and supple, rather than being coated in heavy plastics or synthetic finishes. Like a good pair of leather boots, they tend to develop a unique character as they break in. That said, we want you to be 100% happy with your purchase. If the wrinkling seems excessive or looks like a structural defect, please send a quick photo to our team at [email protected]. We’d be happy to take a closer look for you!

Response from Origo ShoesFeb 20, 2026

Hi Sasha, Thank you so much for sending those photos over and for sharing your honest feedback on Trustpilot. I want to sincerely apologize that the gold pair hasn’t lived up to the standard of your Cinnamon Huaraches. Because the gold finish is created with a delicate patina rather than a traditional dye, it does wear differently, but it certainly shouldn't be scratching off after just a few wears. As a thank you for being such a loyal member of the Origo community, we want to make this right for you! We would love to offer you one of the following: A free replacement pair of Huaraches in a different color (like the Cinnamon you love or another dyed leather) that will hold up better for daily wear. A store credit via gift card so you can pick out a different style entirely whenever you're ready. Please let me know which you would prefer, and I'll get that processed for you immediately! All the best, Sabina

Response from Origo ShoesFeb 20, 2026

Hi, Thank you for sharing your honest experience. We’re glad you're enjoying the comfort and style of your Origos, but we are sorry to hear they aren't lasting as long as expected. Quality and durability are very important to us, and we'd love to learn more about how yours are wearing. Could you please send us a quick photo of the wear? This will help our production team improve future designs, and we’d like to see if there is a way we can make this right for you. Best regards, Origo Shoes Team

Response from Origo ShoesFeb 13, 2026

Hi Steven, Thank you for being such a loyal supporter of Origo and for your honest feedback. We are truly sorry to hear that you’re experiencing sole separation again, this time with your Brown Derby shoes. We understand your skepticism. While we use a high-quality stitching and gluing process, seeing this happen on multiple pairs is not the experience we want for you. Because you've been with us through several orders, we want to make sure this is resolved properly. Since your Brown Derbies are only 3-4 months old, we would like to offer you a full replacement for that pair or, if you prefer, a full store credit so you can try a different style in the future. We are constantly working with our factory to reinforce our bonding process, and your feedback is essential to those improvements. Please let us know which option you'd prefer, and we will get it handled immediately. Best regards, Sabina Origo Shoes Team