Merg B.
Poor comms and lied about issue resolution
I placed my order with them and Shop inserted an old, unused address for some reason. I emailed them a minute later advising the address was wrong, to which they didn't respond. I then tried to contact them on their website, Instagram, emailed again over a couple of days to no response. Then they "shipped" the order with no response. Eventually they got back to me and told me they'd updated the address. The item sat at label created for a week still before leaving their warehouse, but then once it reached my country it still went to the old address, and nothing but their internal system had the address updated. So it seems they had ample time to resolve the issue, didn't bother to respond, didn't actually fix the address, and then just lied about it.
Response from Origo ShoesSep 30, 2026
Hi Merg, we sincerely apologize for the poor experience and lack of timely communication. We never intend to mislead our customers, and we recognize where our support process fell short here. While address updates made via Shop Pay don't always sync automatically to carrier labels once generated, our team should have ensured the carrier label reflected the correct location. We want to resolve this for you immediately—please contact us at [email protected] with your order number or the email address used to place the order so we can reship your shoes to the correct address or process a full refund right away.