Ben G.
I have been an Origin PC customer since 2009
I have been an Origin PC customer since they opened in 2009. I have ordered half a dozen high end laptops for business and home. I ordered the RTS 5000X for black friday (no discount by the way, despite all the ads their price was their normal price) for around $5k. I know the quality of their past machines and was very excited for the new computer. When it arrived it would not output to a monitor and one of the interior fan banks wasn't even plugged in. Tried several monitors and several cables. It took hours to reach their "24/7" customer service because only one tech was online. He was very dismissive, I could tell he didn't want to be on the phone with me. He explained that I had to remove the Nvidia 4090 FE to initialize windows before the GPU would output to a monitor. It didn't and the GPU wouldn't work. Had to call back again, and wait another 1.5 hours on hold to reach a different tech. This one was friendly and checked to make sure the GPU was dead on arrival. He checked to make sure the problem wasn't the motherboard as well. He set up an RMA for the card, but they were having problems with their billing system (Have to pay for the part again for them to direct ship without waiting for your replacement card first). They waited till I contacted them 2 days later to send the payment link. I paid immediately. When I reached out to ask where the GPU was almost 5 days later they said it had already been shipped and gave me a tracking number that hadn't even been activated yet. The label was printed a couple hours later. So far, customer service has been absolutely nonexistent. I understand that maybe something went wrong with the GPU in shipping. Things happen. But not doing what you say you are going to do, not providing customer service, forcing a customer to wait for days or weeks to initiate communication... Buyer beware. This isn't the same OriginPC I have dealt with in the past.