ORIGIN PCReviews of originpc.com

Edited: I bought my first Origin system in 2020, and it has performed perfectly until now. I decided it was time for an upgrade, so I ordered a new PC. Sadly, it arrived with a problem that couldn't be corrected. Hey, it happens. Origin made the return and replacement effortless and provided personal attention with each step along the way. My replacement performs perfectly. I'm definitely a customer for life.

Ordering the PC was fairly easy, I ended up with soft tubing for my water loop due to my own lack of attention, they did let me change the color of my coolant after the order. Financing took a few days to process before my order started its build cycle, once started my rep Bryant V. updated me every step of the way and provided other helpful insights. His professionalism and customer care is definitely a 15/10. This is also the only reason the rating is getting a 5 star instead of a 4 star review. Drivers and Windows were supposed to be up to date, but upon startup I had to update a LOT of drivers and had a few Windows updates. Keep in mind my PC was in integration for about 2-3 days prior to shipping and I paid for overnight air so the system wasn’t just sitting in a shelf. The headset I ordered came out of the box defective, the mic will not work and I’m in the process of replacing that with Origin support at the time of this review. My last issue with my order is the XD5 Pump/reservoir was left in priming mode (switch pos. 1 of 2) which caused the pump to run at max RPM regardless of BIOS or iCUE settings. With an integration phase AND a QA phase, this is something that should’ve been caught. After testing every cable connection on the entire system, digging through BIOS and iCUE settings and finally finding and reading installation instructions on good I found that switch (which isn’t labeled on the pump unit whatsoever) and managed to fix that. This definitely isn’t the WORST issue in the world, and aside from noise levels, it might not even cause an issue for months to years down the road. However, leaving the pump on at 100% rpm does run the risk of premature wear out of the unit, and someone not as experienced in tech may not have even known.

Got a response within a few days and received the needed BIOS build for my PC after the intel processor fiasco. 5/5 rating on the support effort. However 3/5 effort on the support page having outdated BIOS available and needing to go to a ticket for what I feel should be a quick fix.

Their US based support team is absolutely outstanding, with both the knowledge to support their builds, and the nous for quickly determining likely root causes of problems and developing solutions. Worth every dime.

Lex did a wonderful job responding to my questions and providing quick easy solutions.

The PC is great, Eddy was really helpful especially during the holiday season. The PC arrived save and everything works great so far. The PCIe cable for the GPU goes right above the heat sink of the GPU which I think it would look cleaner if it goes under the GPU but maybe the cable is not long enough or somethingt. My biggest and only complain of this build is all the fans, aio cooler etc. are black while I ordered the white case. There was no option to change the color of those component so I assumed they will be the same as the case. I hope the building team at least let me know they are puting black parts in my white case, those are expensive parts and they will cost a lot for me to change them so I kind of stuck with this black and white interior, someone may like it, not really for me. Overall other than the mix matched hardware, I think the experience was pretty good.

It took me a few days to make room for the new Genesis system in its 6500D case. I named the system "MONSTER". It's been up and running for a few days now without a single issue. It took me a bit of time to figure out how to tune the fans, colors, and video. But that's just part of the learning process. I've built my own PCs since the 90's, so I'm not a stranger to the work that Flex C and team have put into the build. The performance and organization of the build are amazing, especially in how quiet it runs while under stress. The system has truly exceeded all of my expectations. Worth every penny!

Purchased a PC end of 2022 never worked properly, delt with customer service vis OriginPC and Corsair for 2 years. They refused refund since day 1, did partial repairs with defective parts, and did a complete refusal to flow the Uniform Commercial Code (UCC) Section 2-314 outside of warranty not that they ever followed under warranty. And they lied on BBB claiming openly it worked entire time even though I have all the emails, RMAs, and names of people spoken to.