TNR
Shipping
I am disappointed in the length of time for the item purchased to arrive via UPS. Ordered on the 19th and is due to arrive today the 27th.
To provide the utmost in service and respect to out customers; to engineer great quality, high value tactical footwear; and to meet the specialized needs of uniformed service professionals who have placed their trust in us.
Original S.W.A.T. (originalswat.com) has 303 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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303 approved reviews, newest moderated first
TNR
I am disappointed in the length of time for the item purchased to arrive via UPS. Ordered on the 19th and is due to arrive today the 27th.
Drill
I've been a customer for about 12 years. I tried to purchase boots online just like I have every year for 12 years and there was some problem and my card was denied. I call my credit card company and they said my card was approved and pending processing from the site. I tried to call. I left message after message with multiple sales people. I received 1 call back message leaving me the same useless phone number from the website. Nothing. No return call. Never a person to answer the phone. No response to any e-mails zero. The boots are great. 5 stars for them. They are the only shop I have ever bought shoes from online. I am usually weary of that because fit can be so varied in larger sizes. The boots themselves have never let me down. I have purchased a couple different types of boots and they are always great fit and comfort and light weight. Best boots I have ever owned and that goes for all 12 pairs... but the personal service doesn't exist. Eventually I tried again and managed to get my boots. Prompt service on shipping as usual and no other issues. Even though the original issues may have been an error of some type (I tried and failed to process my sale 4 times online and was approved each and every time according to my CC company) it would be nice if there was some kind of customer service where one could troubleshoot such issues... If not for the high quality product I would be finding somewhere else to shop.
na
will recommend
Fella 3.
The product is very good. The boots are comfortable as well. The shipping is 2nd to none.
Jeff
These are the best boots. Very comfortable and feel good on my feet. I had a black pair and tan pair. In my work I get them really dirty. I have just ordered another pair of each.
Rene G.
I love my boots for i use them every weekend for paintball. i only dislike that i have already torn a thread on the toe of the boot. and also that it also has moderate slip resistance and barely help for in a kitchen, all and all. would definitely buy again from this company.
RonP
On my first pair of boots, there was a hole that developed in an unusual place on top of the boot. The replaced my boots with no hassle. Since then I have bought several more because they are great boots and they stood behind their product! The last pair I replaced because I wore them out. With the composite toes, I have no problem going through the airport metal scanners.
Rene
Ordered my boots and they were delivered four days later. Boots are very comfortable. Highly recommend this company.