Bronwyn M.
Absolute rip-off!
TL:DR; Stay away. They are a rip-off. I placed my order on March 20th. I received it on July 27th. They were unresponsive to my requests for an update on the shipping, except for providing a tracking number that didn't match the one on the package that arrived. I ordered 4 kits. Within minutes of opening the first kit, I noticed some problems. 1) Someone wrote in ballpoint pen on the canvas. 2) The image was printed incorrectly-not as advertised. It was poorly cropped. The head of an animal was cut off at the bottom, the surrounding trees were cut in half. The building that had been in a distance, was now front and center. 3) The paints provided did not match the colors in the image. They were the wrong chroma. What should have been pink was orange paint, purple was mauve, light grey was tan, dark grey was green-brown. The second kit was even worse - six of the paints were missing, one of the paints opened in transit and spilled all over the remaining paints. So six are missing, one is empty, two are sealed shut from dried paint. I never even started it. At first, I thought the third kit was the wrong item, but then I realized they had badly cropped the image from the website that it was unrecognizable. They zoomed in way too much. Plus, it was missing paint AND it was printed on the canvas so crooked, that if I was to complete this and want to display it, I'll have to cut it to fit a frame to be straight. The 4th kit, again the paints don't match what they should be in the image and it's a cropped version of the original picture as advertised, but at least it's mostly straight. However, there are four areas where it is misaligned; by millimeters so I can hide them with paint, but it shouldn't be this messed up. Also, they made it seem that the kits would come on stretched canvas. Nope, they were rolled up in a non-waterproof package. Never order from them.