OreillyautoReviews of oreillyauto.com

If i have to call for a price looking at the website I won't waste my time. Autozone and advance and other auto related stores give you pricing without calling. Last time I ever use O'Reillys.

Customer service from the bar to the front desk was what other pub standards should follow nothing to much trouble on holiday from uk keep up the good work

Adrian, he was so helpful and polite. He assisted me in what I came in store for. He knew exactly what I needed and showed me how to use it as well. (Store 5522). Thank you so much, we need more people in customer service to take the time.

I called O’Reilly Auto Parts for part # MOOG K6187T (Idler Arm) . O’Reilly matched the price and I said I’ll be in. Upon entering the store I asked for the part and someone brought out a Master Pro idler arm. I was just ready to pay when I looked at the box and it said Master Pro. I said I asked for the MOOG. Then , the counter person said that will be more money. I said I specifically made mention of MOOG and the part number to the counter person via the telephone. The manager said he could not match the price given him. I wasted my time, gas and lost money in not being able to receive the correct part. I filed a document online to O’Reilly and never heard from them. I called also in speaking with Stephanie as she said the district manager would be in touch with me within twenty-four hours. Never heard from anyone, nor did any ever address this issue. * I can corroborate every word verbatim for all my calls are logged. We shall not be bringing any customer support to O’Reilly. This is the classic bait and switch method. O'Reilly Auto Parts seeks to entrap the unsuspecting. We would not at all recommend O'Reilly Auto Parts: "Inferior parts substituted for genuine O.E.M. parts". * Pictured is the correct part I did not receive from O'Reilly but purchased at Home Depot in Warwick, a trustworthy store. *Apparently, O'Reilly does not wish to display the correct part, rather only to hide the truth. * O'Reilly Auto Parts "does not" match prices, rather pretending to do so under false stipulations. Below are the facts. "Prices For MOOG K6187T"- O’Reilly : $53.99 Summit Racing: $28.99 Amazon: $23.79 Jegs High performance: $30.99 CARid: $26.99 Home Depot: $23.74 Why would anyone consider or trust O'Reilly Auto Parts, only to be taken advantage of. Think twice people.

Called ahead too the Brooklyn location asked the Employee to pick a part too be picked up !arrived too get the part only to watch them stand arround bullshiting with each other ! Piss poor service! Walked out will order amazon !this was sunday oct 6 ,2025 around2:30 pm

Review: My son, Juan, is a student and applied to work at O’Reilly. Unfortunately, the manager treated him very badly during the process. As a company that many young people see as a first job opportunity, I expected more professionalism and respect. This experience left us very disappointed.

Subject: Formal Complaint – Incident at O’Reilly Auto Parts Store #5327 (Beville Rd) on September 15, 2025 Dear O’Reilly Auto Parts Customer Service, I am writing to file a formal complaint regarding an alarming and unacceptable incident at your Beville Road location (Store #5327) on Sunday, September 15, 2025. This matter endangered my father—a 100% disabled Navy veteran with terminal prostate cancer—and caused significant stress and hardship for our family. I request immediate investigation and corrective action. Background I have been incapacitated for four weeks with severe sciatica and back pain, making it impossible to replace our dead car battery myself. Reliable transportation is critical for my father’s medical care. AAA jump-started the car, and my father drove it directly to your store with both the vehicle and the old battery to ensure the correct match. Your staff sold us the wrong battery. When asked about installation, the employee falsely claimed the job was “too hard” for O’Reilly and that the air filter box would need to be removed. In truth, the procedure required only removing a single bracket bolt—a basic step on nearly every vehicle. Because of this incompetence, I was forced to install the battery myself despite my injury. Attempts to Resolve When I called the store, the employee was rude and refused to help. I then contacted customer service around 4:00 PM. Their only suggestion was for me to purchase a second battery online and wait for Instacart delivery—completely unworkable at that hour. As my father’s VA-registered caregiver, I cannot be left without a functioning vehicle. Escalation at the Store I returned with the incorrect battery to resolve the matter personally. Anticipating problems, I recorded the encounter on video. Instead of addressing the issue, your employee escalated it: He argued rather than assist. He ordered another employee to photograph our vehicle, clearly to antagonize. He then called the police and falsely claimed I had threatened him. Filing a false police report is a serious offense. Such behavior placed both me and my veteran father at genuine risk of harm. We left before officers arrived (after waiting 15+ minutes) to protect our safety. I am now pursuing the official police statement to confirm exactly what was reported. Requested Actions This situation demonstrates severe failures in customer service, training, and professionalism. I demand the following: Immediate suspension of the employees involved pending investigation. Direct contact from the district manager and escalation to senior leadership, as I have heard nothing after four days. Full reimbursement for the incorrect battery, AAA service, and compensation for the unnecessary hardship caused. A written corrective action plan, including retraining on installation procedures and de-escalation. I have preserved video evidence and will share it publicly if this is not resolved. I am consulting with Morgan & Morgan regarding legal options for harassment, endangerment, and emotional distress. Formal complaints are also being filed with the Better Business Bureau, Yelp, Google, and the Florida Attorney General’s Office. O’Reilly Auto Parts has lost our business permanently due to this ordeal. What should have been a routine purchase turned into a threatening and dangerous experience. I expect immediate action and a written response within 10 business days.

After another auto parts store had sold me two identical parts that were labeled as different manufacturers.the guys at oreilly showed me how to cross reference part numbers and were able to get me a part that actually works . Good vibes from professionals 10/10 would recommend!