OreillyautoReviews of oreillyauto.com

Luis and Janiel great customer service quick and efficient. Thank you guys

The worst I can't even ask do they have va part

Charlie from the Rome location was the most helpful person I came across. He made it where I’m not only going to be only going to Oreily’s, but I’ll definitely be referring other’s there!

I ordered a Bosch three-wiper set that was clearly advertised as including a 26-inch driver-side front wiper, an 18-inch passenger-side front wiper, and a 14-inch rear wiper. Unfortunately, that is not what I received. Instead, I was given two rear wipers and one passenger-side front wiper, with the essential 26-inch driver-side front wiper missing. I had already sent someone back to the store twice costing me his hourly wage trying to get this sorted out. I was leaving immediately to drive to Texas, I simply could not make yet another trip back or wait for the correct three-piece set to come into stock. I therefore had no choice but to purchase the 26-inch driver-side front wiper separately, costing me approximately an additional $30, purely because the original order had been incorrectly fulfilled. What made the experience particularly disappointing was the response from the manager, John. He tried to say I had ordered 2 rear wipers and a passenger wiper in the package when my receipt clearly stated otherwise. John was extremely unhelpful, offered no apology, and instead of taking responsibility for the item being sold, he tried to suggest that I had ordered the wrong product. However, my receipt clearly confirmed exactly what I had ordered. Mistakes happen, and I completely understand that. What I found unacceptable was the lack of assistance in correcting a mistake that was clearly not mine, particularly after two return trips and the additional expense in hourly salary for my assistant and being forced to purchase a new wiper it caused me. A very disappointing experience, particularly when a simple apology and a little helpful customer service would have left me with a better feeling about O'Reilly Auto Parts in Englewood.

Ordered a part online and it said part would be available for pick up in am. That turned in to 2 days. Then on top of being late I was sent the wrong part! So now I have to wait another 2 days and maybe get the correct part.This company is a dumpster fire. If you need auto parts it's best to go with Napa or even Autozone. Oreillys is a hot mess!

Augustus was only one working there. His coworker does this (i think) he slept in. Said he'd be there in a 1/2 hour. Checked in for his help on wiper blade installation. Still not there 45 min later. It would be too busy by when he would arrive. I cannot count on Mount Vernon's employee help. Augustus gave me the wiper blade info. He Is VERY GOOD AT HIS JOB AND MANAGER SOME DAY.

My car died on a very busy day, making me late for work. AAA came but wanted too much for a battery, so I went to work worried about whether it would start in the A.M. Another busy day. So O'Reilly's to the rescue. I got off at 8 P. M. almost hopeless,and I remembered the auto part store just 5 minutes away. I called and they were open to 10 P.M, and my car started, and an hour later I had a dependable battery installed and a bulb in my headlight too. They were the nicest guys, helping an old lady out. I don't even know how to open the hood. Now I am set! Thank you, the men at the Foster and Harlem O'Reillys! And the best part the $ were 2/3 what AAA wanted!

I had a great experience at the Vermillion location. The employees were very nice and helpful, especially Fred. I arrived just before 8 and he still helped me with what we needed for my car and helped with installation. Great store and employees. (: