OrchidRomanceReviews of orchidromance.com

Response from OrchidRomanceMar 29, 2022

Dear Mike, We appreciate your review! It is true our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. We would like to mention that our platform has a number of advantages, such as strict adherence to the terms of legislation, including the Federal IMBRA law, which guarantees the users' safety from inadequate individuals. In addition to these serious measures, we always provide high-quality support service for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. We are always glad to assist you with a meeting arrangement as we provide such a service, nevertheless, we are not able to regulate the situation when it comes to COVID restrictions in the country. Please note that it is up to every user to decide when they are ready to move forward and request contact information. As the website, we provide a safe and secure place for communication. We would like to emphasise the fact that we try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well. You may contact us any time via [email protected] or live chat on the website and our professional Support Team will be glad to cover any questions you have. We wish you a pleasant stay on our website! Best regards, OrchidRomance Customer Support

Response from OrchidRomanceMar 23, 2022

Dear Denaris, Hello and thanks for finding time to submit your review. Kindly note, that our platform is completely legitimate, as we work in concordance with international law. Be advised, that we carefully approve all the users to be registered on our website. Our users’ profiles are not confirmed unless we verify their ID and background. Our regional partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the person you are corresponding with (such profiles have a label "Validated member"). Also, I'd like to draw your attention to that we actually have contacts exchange procedure implemented on our platform. To find out more and in case of any other questions, please get in touch with us via [email protected] Kind regards, OrchidRomance Customer Support

Response from OrchidRomanceMar 19, 2022

Dear Douglas, Thank you for taking the time to leave your feedback. First and foremost, we would like to stress that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign. There are many good-looking users on the platform. Living in the social media age, you can't always tell where it is the natural beauty and where it is a great make-up, light and professionally taken photos. It is only natural for every user to try present himself/herself in the best way possible. As for the mentioned situation with a girl who was a Doctor, did you ask her for details? Some users may list their education or future profession in order to present themselves in more details. We have never scammed anyone and review every complaint individually. From our side, we do not tolerate the scam. In case the investigation results confirm the violation of the rules such users will be banned from the site. Therefore, if you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will check the case. We would also greatly appreciate it if you decide to review the feedback. Looking forward to your reply! Best Regards, Support Team OrchidRomance

Response from OrchidRomanceMar 18, 2022

Dear Jim, Thank you for taking the time to share the feedback about your experience! Your positive experience is truly important to us. We indeed strive to provide our users with prompt and effective assistance with any possible difficulties. Please feel free to contact us at any time if you need our assistance, we are here for you 24/7. Best regards, OrchidRomance Customer Support

Response from OrchidRomanceMar 12, 2022

Dear Tan, Thank you so much for taking the time to share your feedback. We appreciate it. I'm so sorry to hear about your experience. We want to emphasize that our Technical Department constantly works on improving the experience of using the website. If I were in your shoes, I would definitely feel the same. However, I'm ready to pass your feedback to the Upper-management in order to speed up fixing the issue with creating a profile. I want to assure you, that we are working on this issue already. At the moment, while we are working on it, you were offered with alternative option on how to create an account. We didn't mean creating a fraudulent profile. It was the only possible option for now. We don't tolerate any racist or misogynistic actions, as well we don't tolerate any racial or gender discrimination on our platform. We appreciate diversity and I'm pretty sure that your feedback gives us an impulse to improve our service. Please feel free to contact us via [email protected] in case of any questions or suggestions. We will be glad to hear from you again! Best Regards, OrchidRomance Customer Support

Response from OrchidRomanceMar 8, 2022

Dear Member, Thank you so much for taking the time to leave such wide feedback! It is true our platform is quite expensive. However, there are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred. Moreover, If you are an active user, you might get a set of free bonuses, so you can easily reduce your spendings on the website. We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose we introduced the difficult procedure of verification steps for them. All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well. As far as we are talking about communication, we can't restrict someone to contact other members or communicate in a specific way. If a lady doesn't want to take a break in communication or take photos with a date on it, we are unable to force them as well as we can't limit them in messaging with other members. I want to emphasize that we provide our members with a secure area for communication, so they are free to choose a topic, even if it's about Bible or God. We don't monitor correspondence and don't disclose this info, so ladies can be sure that no one will ever know what's in their chats. If you've crossed any technical issues like the wrong online indicator on the lady's page or there was an issue with payments, our skilled Technical and Billing teams are always ready to check this matter and find a solution for our members. Please feel free to contact us via [email protected] in case of any questions or suggestions, we are always ready to help. Best Regards, OrchidRomance Customer Support

Response from OrchidRomanceMar 4, 2022

Dear Frank, Thank you so much for taking the time to leave your feedback! I can see how you feel about our prices. Indeed there are many websites out there with cheaper prices. Our communication platform though has a number of advantages, such as verified members, which provides additional assurance that the registered person is real, your control over the automatic payments (only you decide when to turn them on\off), your control over the search and many more. We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. In addition to these advantages, we always provide high-quality support service for our members. Respectful queries are carefully reviewed by relevant departments (e.g. Moderation, Billing, Technical). This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set up our prices. Moreover, if you are an active user, you might get a set of free bonuses. Please feel free to find more about such opportunities by contacting us via [email protected]. We will be glad to answer all your questions! Best Regards, OrchidRomance Customer Support

Response from OrchidRomanceMar 2, 2022

Dear Jerome, We're saddened to hear about the situation that occurred. Please, contact us via [email protected] and we'll be glad to help you. Kind regards, OrchidRomance Customer Support