OrCam TechnologiesReviews of orcam.com

Response from OrCam TechnologiesMar 4, 2024

We're delighted to receive your feedback and learn about your positive experience. It's heartening to know that we were able to assist you with the OrCam Learn device and that his support made a difference in your journey towards effective usage, even if it required several calls to get everything just right. Our commitment is to provide not only innovative solutions but also friendly and efficient support to enhance your experience. Thank you for sharing your experience and for your patience throughout the process. Should you encounter any more questions or need further assistance, we're just a call or email away. We appreciate your choice to use OrCam and look forward to continuing to serve you with the same level of dedication and care.

Response from OrCam TechnologiesMar 5, 2024

Thank you for sharing your concerns with us. We understand the importance of maintaining the security and privacy of your personal and financial information. Please allow us to clarify our process and reassure you about the safeguards we have in place. When you purchase an OrCam device or subscribe to our services, we use secure, encrypted payment processing systems to ensure your bank details are protected. Our subscription model is designed to be transparent, allowing customers to know upfront the terms and the duration of any subscriptions they enter into.

Response from OrCam TechnologiesMar 5, 2024

Thank you for reaching out and sharing your feedback. We’re sorry to hear about the frustration and disappointment you’ve experienced with the OrCam device and our service. Our aim is for every customer to have a positive and transparent experience from the outset. Regarding the subscription costs and terms, we strive to ensure all our customers have a full understanding of how OrCam operates, including any ongoing costs associated with the use of our devices. We recognize the importance of the OrCam device in supporting your daughter’s needs. Regarding your wish to cancel your subscription, we want to work with you to find the best possible solution. We understand every case is unique and we’re committed to handling yours with the consideration it deserves. We would like to personally oversee your case and ensure we address your concerns promptly and to your satisfaction. Could you please provide a preferred contact method and time? We’ll make sure we reach out to discuss how we can resolve this matter in a way that works best for you and your daughter. Your trust is important to us, and we hope to have the chance to restore it.

Response from OrCam TechnologiesFeb 10, 2024

Thank you for taking the time to share your experience with us. We're so glad to hear that the misunderstanding about the charging cord's color was resolved and that you appreciated the follow-up. It's our priority to ensure you have all you need for the OrCam device to support your mom effectively. Hearing how the OrCam device has been a blessing for your mom, especially after her stroke, is incredibly moving. We understand how challenging such changes can be, and it's heartening to know that our technology has been able to restore some of her reading ability and independence. If there's anything more we can do to support you or your mom, or if you have any further questions, please don't hesitate to get in touch. We're here to help and committed to providing you with the best possible service.

Response from OrCam TechnologiesFeb 6, 2024

Thank you for taking the time to share your positive feedback about your experience with OrCam. We're thrilled to hear that you found our response prompt, courteous, and effective in solving your issue. Your recommendation means a lot to us and to anyone looking for reliable solutions from OrCam. It's feedback like yours that motivates us to continue providing excellent service and support to our users. If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help and look forward to serving you and others who may benefit from our technology. Thank you for choosing OrCam and for your kind words of support.

Response from OrCam TechnologiesFeb 6, 2024

Thank you so much for reaching out to us about the charging cord and for sharing your experience. We're glad to hear that the misunderstanding about the cord's color was clarified and that you were able to locate it eventually. It's important to us that we follow through with our commitments, so knowing that we called you back as promised is heartening. Hearing how the OrCam has positively impacted your mom's life after her stroke is truly inspiring. It's stories like hers that motivate us to continue our work and strive for excellence in both our products and our customer service. We understand the challenges that come with vision impairment and are deeply committed to making reading accessible and enjoyable again for those affected. If there are any more questions you have or further assistance we can provide, please do not hesitate to reach out. We're here to support you and your mom in any way we can. Thank you for choosing OrCam and for sharing your story with us. We wish your mom continued success and enjoyment with her OrCam device.

Response from OrCam TechnologiesJan 29, 2024

Thank you for taking the time to share your experience with our latest OrCam MyEye version nine and the AI update. We're thrilled to hear that the new features have impressed you and that we provided the helpful support you needed. Our team is dedicated to continual improvement and innovation, and feedback like yours is incredibly valuable to us. It's great to know that our efforts in both product development and customer service are making a positive impact. If you have any further questions or need assistance as you continue to explore the new features of your device, please don't hesitate to reach out. We're here to support you.

Response from OrCam TechnologiesJan 23, 2024

We're delighted to hear about your positive experience with our team. It's wonderful to know that we were able to help you effectively with the magnification issue on your OrCam Read 3. Your compliments are greatly appreciated and will be shared. It's feedback like yours that inspires our team to continue delivering excellent support. Should you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!