Keeley M.
DEAR THE WORST CUSTOMER SERVICE SET UP…
DEAR THE WORST CUSTOMER SERVICE SET UP IVE EVER EXPERIENCED. Bought my little boy a lion king electric toothbrush. Broke before 2 months. All I wanted was a refund. There is no email. Their online contact system does not work. Just tells me to send it back to get the battery fixed. Not acceptable. Waited for 20 minutes on hold to eventually speak to someone who told me I had had the toothbrush too long to do anything about! I said I’m pretty sure there are laws protecting consumers, again not acceptable to sell a product that breaks after only a few weeks. He told me to contact whomever I purchased it from, I said I purchased it from you! He reluctantly passed me through to another department who was equally unhelpful and said he had to pass it to ANOTHER returns / refunds department because he couldn’t just refund me. Apparently I will be receiving an email from them - WHICH I WONT BE ABLE TO REPLY TO!! Apparently I have to wait on hold forever again… or use their online contact system whicu doesn’t work!! I’m told it only works if I make an account!!! I don’t want to make an account to be able to get a £20 faulty item! CHRIST. Absolutely pathetic. Absolutely useless. Got to be done on purpose to make it as difficult as humanely possible.