OpusClipReviews of opus.pro

A member of our team left - they were the admin on our business account. There doesn't seem to be any way to change our account admin and there's no customer support available. We went through the chat bot and there was a message that our case was being forwarded to a live representative, but the thread has been frozen for more than 30 hours with no response. Update: September 18, 2026: Still unresolved, with an additional account concern OpusClip replied to my original review on August 28 saying they wanted to make things right. Three weeks later, our account issue remains unresolved. On August 30, support acknowledged our request to remove a former team member, add a new colleague, and make me the workspace admin. They asked for the cardholder’s name and the last four digits of the payment card. I provided what I believed were the details on August 31. On September 7, support replied that they could not find a matching card. I followed up on September 8 to explain that the business card might be under our organization’s name. I also reported a more concerning discovery: someone I do not recognize was listed as our account admin. I asked support to investigate. As of September 18, I have received no response to that follow-up, no explanation of the unfamiliar admin, and no resolution to our requested account changes. September 21: the person listed as admin has confirmed she has no connection to our account, and that we are still awaiting an explanation and access corrections.

Really impressed with OpusClip overall. The platform is constantly improving, and I love how innovative the team is with new features, training, and tools. I’ve had a couple of issues with credits and some occasional bugs, but their support has been excellent — they went above and beyond to make things right. You can tell the product is developing quickly, so a few growing pains are understandable. Overall, OpusClip saves me a lot of time creating short-form content from my podcast, and I’m excited to see where they take it next. 4.5/5 from me.

Was able to increase my viewership reach in 90 days more than I've been able to do in 10 years. Intuitive platform, easy to use, good pricing, and thorough resolution on issues.

their support team was amazing

I am on a free plan and the work the App does is great, yea of course U will have some videos which miss the mark but that's why they come out with so many for U to choose from. Honestly, I am super impressed because it takes the load of me as I am a singlepreneur ;)

Great customer service! I was a bit apprehensive about reaching out to close an account I no longer had access to, but Mike sorted it out in no time without back and forth. I already liked the product but this experience just solidified my brand love. I won't even think about alternative tools next time I need this kind of product.

quick response from support team

I have been using this software for about 4 months. Until now, I had only used it for basic tasks like extracting podcast clips, which worked fine. However, a few days ago, I decided to use it to edit a full video. Due to a saving issue/glitch, I lost my entire project—representing several hours of hard work. I now have to start the whole editing process from scratch. What is particularly disappointing is that I spent several days in contact with customer support, and they were completely unable to retrieve the correct version from their project history. I had experienced a similar issue in the past with a competing tool, and their team was able to restore my work without problem. As a content creator, this cost me a tremendous amount of valuable time, really sad experience. This software is simply not reliable for actual video editing. From now on, I will strictly limit its use to extracting podcast clips and will look elsewhere for editing