Dr. R.
Its the end what counts
It has been defiantly a hard time for all of us travelers during the COVID outbreak. I had purchased my flight pass for my family for a total of 16 flights between New York and AMMAN on Royal Jordanian (RJ) flight. 8 flights were used before the COVID, and then they got stuck in USA and the airport in Amman Jordan was shut down. Option town extended the validity of our flight pass for about 10 months without any extra charges. once it came time to fly we contacted option town to book the flights. At the beginning of the process, the online booking system didn't accept the new flight schedules. Contacting option town via email was the only possible way. They gave us very clear instructions on how to proceed,,, it didn't work. .then they asked us to cancel the flights and that they will reinstitute the flight credits back to our pass... we did this and after about 2 weeks the flight credits were reinstituted to the pass... what option town did later was extremely generous... they first didn't charge us for the flight cancelations ,,, the cancelation fees were waived and then they adjusted the booking parameters ... ours was booking to be done 180 days before the flight date that they adjusted to 14 days prior to departure and again without any surcharges. The hero behind the majority of this work was Mr. Barry Evans ,,, yes it was extremely difficult and very frustrating to reach out to an online customer care personnel ... and many days it didnt work out .. and there is no phone to reach them ... but at the end point I am extremely satisfied and I can imagine the load of work they have to do to satisfy me and other customers. I would definitely and without any hesitation buy another flight pass from option town. Many thanks Option Town and many thanks Mr. Barry for all your efforts to finalize my issue.