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Optiontown Reviews | Read Customer Reviews of optiontown.com

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Travel & Vacation
Activities & Tours
Optiontown

OP

OptiontownReviews of optiontown.com

3.5483 reviews
Activities & Tours
P. O. Box 42, East Walpole, Massachusetts

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OPOptiontown3.5

Reviews483 About Contact

Overall score

3.5 out of 5

Average

Average of 483 reviews

Distribution

5★52%
4★13%
3★1%
2★2%
1★32%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(617) 977-8128
optiontown.com
[email protected]
P. O. Box 42East Walpole, MA 02032

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About Optiontown

Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp

Optiontown (optiontown.com) has 483 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: optiontown.com
Website: optiontown.com
Category: Activities & Tours
Location: East Walpole, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 12% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Optiontown reviews

483 approved reviews, newest moderated first

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Martin Q.
Mar 19, 2023
Quick service
Quick service. I had a problem and it quickly resolved when doing the online chat. It was painless
Report
Violet M.
Mar 15, 2023
Do not waste your money!!
Do not waste your money!! Extremely disappointing. Despite issues with their partnership with Kenya airways, they will not refund my money neither will they provide tickets. Pure scam. Avoid
Report
Angela L.
Mar 11, 2023
I have been unable to redeem my tickets…
I have been unable to redeem my tickets on Kenya Airways. Customer service is unresponsive. I am looking at legal options to get a refund. Highly disappointed.
Report
khalid S.
Mar 4, 2023
excellent
excellent . Mr jeffery is help me alot to reschdule my flight
Report
Jeff
Feb 14, 2023
Cust care (roger.williams) was very helpful
Cust care (roger.williams) was very helpful and gave suggestions to cater to my booking needs with such a short notice of my flight plans. Was able to successfully purchase my tickets thanks to him.
Report
LPG
Feb 14, 2023
Very accommodating and helpful
Very accommodating and helpful. Was able to extend the use of my flight pass.
Report
Ega M.
Feb 12, 2023
Best if you get quick answers for my questions
Even though it took me a while to get connected I got a very good information for all my questions from representative called Victor. My advice is to focus on one customer and respond quickly to the question and move to the next one instead of making a client wait nearly 10 minutes for every questions to get answered. Thank you
Report
Lucy M.
Feb 10, 2023
Very Effective services
The staff are very helpful and responsive.
Report

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