OptinMonsterReviews of optinmonster.com

Response from OptinMonsterNov 18, 2022

Thanks for sharing your feedback, Celesta. All our plans, including the free plan, require a credit card in order to start, and have specific pageview limits and features available to them. It’s kind of like how you might select and be billed for internet service or a phone plan. Depending on the phone or internet package you choose, you might get more lines, gigs of data, or other additional features. If/when you near the limit of your selected package, they let you know they’ll be charging you if you go over so your service isn't interrupted. We take this same approach, so in the event, your account exceeds the campaign impressions available to it, your campaigns continue showing, and you can keep growing your email list, leads, and sales. We also give you full control of what happens to your account if you do reach those limits. As you approach your limits, we'll send 2 email notifications letting you know what to expect. If you do not wish to have your service continue when you reach the account’s limits, you can simply set your pageview and upgrade preferences to “Pause campaigns until pageviews reset at the beginning of the next month.” You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/. And if needed, you can also take advantage of our 14-day unconditional money-back guarantee. If you are automatically upgraded, or you’re not 100% happy with OptinMonster, you can cancel your account...risk-free and hassle-free...and we'll refund your payment. Again, if your free account is upgraded because your campaigns exceeded the impression limits available in a free plan, you can cancel your subscription within 14 days of that upgrade and receive a 100% refund of any upgrade payments triggered. We understand that this might not be everyone's preference, and that's okay. We appreciate you taking the time to share your feedback and wish you luck with all you future endeavors.

Response from OptinMonsterNov 4, 2022

Hi Bas, Thanks for letting us know what's happening; that is strange behavior! While we do use our own software to show messages as various popups on our site, it does not affect your ability to view our pages. We'd certainly love to chat with you more about using OptinMonster, so could you write to our support team at [email protected]? Then, we can dig into this more together. We'll see you over there!

Response from OptinMonsterNov 4, 2022

Hi Freeman, Thanks for sharing this feedback with us and apologies for the unexpected charge. It certainly wasn't our intent! All our plans, including the free plan, require a credit card in order to start, and have specific pageview limits and features available to them. It’s kind of like how you might be billed for internet service or a phone plan. Depending on the phone or internet package you choose, you might get more lines, gigs of data, or other additional features. If/when you near the limit of your selected package, they let you know they’ll be charging you if you go over. We take this same approach and send out 2 email notifications when you near the limits of your selected OptinMonster plan. Here’s a copy of what one of the emails says – https://a.supportally.com/i/JqE1xU We also give you full control of what happens to your account if you do near those limits (shown in the email linked above). If you do not wish to have your service continue when you reach the account’s limits, you can simply set your pageview and upgrade preferences to “Suspend campaigns until pageviews reset at the beginning of the next month.” You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/. And if needed, you can also take advantage of our 14-day unconditional money-back guarantee. If you are automatically upgraded, or you’re not 100% happy with OptinMonster, we offer a 14-day unconditional money-back guarantee. I do not see your email in the inbox yet, so if you haven't already kindly send it to [email protected] using your registered email address and I will have our billing team look in to that first thing as they come online.

Response from OptinMonsterNov 2, 2022

Hi Renan, Thanks for sharing this feedback with us and apologies for the unexpected charge. It certainly wasn't our intent! All our plans, including the free plan, require a credit card in order to start, and have specific pageview limits and features available to them. It’s kind of like how you might be billed for internet service or a phone plan. Depending on the phone or internet package you choose, you might get more lines, gigs of data, or other additional features. If/when you near the limit of your selected package, they let you know they’ll be charging you if you go over. We take this same approach and send out 2 email notifications when you near the limits of your selected OptinMonster plan. Here’s a copy of what one of the emails says – https://a.supportally.com/i/JqE1xU We also give you full control of what happens to your account if you do near those limits (shown in the email linked above). If you do not wish to have your service continue when you reach the account’s limits, you can simply set your pageview and upgrade preferences to “Suspend campaigns until pageviews reset at the beginning of the next month.” You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/. And if needed, you can also take advantage of our 14-day unconditional money-back guarantee. If you are automatically upgraded, or you’re not 100% happy with OptinMonster, we offer a 14-day unconditional money-back guarantee. I see that our team has just processed your refund for your account as well. You should see the funds in your bank account within 5-10 business days, depending on your bank’s policies. I'm glad we were able to work this out with you and we appreciate you sharing your feedback!

Response from OptinMonsterOct 25, 2022

Thank you so much for sharing your experience, Shane! We're thrilled to hear you're back with us and you've been able to recover more blog viewers! We find our Exit-Intent Technology specifically to be a huge help with this! If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program. Thanks again for your kind words and for being the best part of OptinMonster!

Response from OptinMonsterOct 24, 2022

Thank you so much for sharing your experience, Jade! We're thrilled to hear you're finding our resources so helpful! If you haven't checked it out already, we find the courses in OptinMonster University to be a hit with many of our customers. And, it's free with your OptinMonster subscription! If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program. Thanks again for your kind words and for being the best part of OptinMonster!

Response from OptinMonsterOct 19, 2022

Thank you so much for sharing your experience,! We're thrilled to hear you're finding OptinMonster so useful to your business. If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program. Thanks again for your kind words and for being the best part of OptinMonster!

Response from OptinMonsterOct 13, 2022

Thank you so much for sharing your kind words, Gottstein! We're thrilled to hear you're enjoying OptinMonster. If you haven't already, we'd like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program. Thanks again for your kind words and for being the best part of OptinMonster!