opticsoutfitter.comReviews of opticsoutfitter.com

Do not order from this company. Same experience as others. Ghosted after order. Ordered a month ago. No communication. They don’t answer emails, phone calls, or voicemails. Filed a dispute with credit card to get a refund.

Would love to give zero stars but they actually refunded me so I feel like one star is deserving. My issues? Just look at all the other reviews and you will see why you should not do business with this company, response ratio is like 5 to 1 (I have to reach out like 5 times via different methods to get a response) took over a month for them to tell me that my glasses for my son didn't pass inspection TWICE before I told them to cancel my order, in that time I went to my local optometrist, got a check up for my son, and got 3 pairs of glasses, do not do business with this company. Just a complete waste of time, I would dare say SCAM, but they did refund me.

I waited nearly two months for my prescription sunglasses. I called and emailed them multiple times regarding the status of my order. I was given a different BS story each time and told I would receive a call back within 24 hours with a status update. Never received any follow up. The final call I was told the glasses were on back order...not "nearly done" or "on quality hold". Bottom line, I was lied too multiple times. I can't believe this place is able to stay in business! There is a serious lack of integrity here. I'm giving them a 1 rating only because I can't give them a zero! Once I realized I had been lied to I demand a refund and did receive one. This of course doesn't make up for the lost time (2 months) waiting for glasses that were never received and the hours...yes I spent hours on hold waiting to speak with their sales prevention department aka customer service?? Bottonline...I couldn't be more disappointed!

I will spare you the rant and just say read all the other one star reviews. Same story. Never received my RecSpecs. No way to track order...no live human reachable EVER to ask where the order is...tried endless emails, texts, voicemails...after doing that every day for two weeks, I disputed the charges on my credit card for merchandise never received. It's now under investigation. This company should be put down!

I have one star because I had to in order to leave a review. I ordered my son’s sport glasses on May 25th and paid in full at the time of the order. They emailed me saying his PD measurement was missing from the order, but I didn’t receive the email until their fifth attempt to reach me. I got the measurement they needed to them on June 7th. After several emails and calls being unanswered, it is now June 24th and we still have not received a product that we paid for nearly a month later. I plan on contracting my bank for fraud if I don’t have the product by tomorrow. This is absolutely unacceptable.

Company ghosted me on my order. After weeks of waiting I have not received my order. Contacted the company via phone, email & chat. No response. My order shows fulfilled, however UPS tracking shows not delivered. Filed a complaint with State Attorney General office and contacted by bank for a refund.

I had one decent experience but the glasses took four weeks to arrive. Then, my second experience the order got "lost" by ups despite my never receiving a shipping confirmation. It took at least 4 attempts via email and phone to reach customer service and when they finally remade the glasses it took another 3 weeks to get them. Won't be trying Optic Outfitters a third time.

I've attempted 3 times to contact them now for a new set of lenses. The phone wait time has been over 30 minutes for each encounter and no one ever answered leaving me to hang up. No one monitors their chat feature either. Attempted to go that route on all 3 occasions and no one ever responded unless you consider AI helpful (it isn't in this setting). Hard to do business with a company that has zero communication within its standard operating procedures. Time to get away from having to use them and move onto someone with some reputable reviews.