OpticalfactorReviews of opticalfactor.com

Don’t fall for the slick marketing—it’s smoke and mirrors. Optical Factor products ship from China, something they conveniently fail to make clear. Poor Quality. Poor customer service. The return policy is practically a joke. If anything goes wrong, you’re expected to pay expensive international shipping to send it back to China, with no guarantee of a refund. Once they have your money, you’re on your own. Buyer beware.

Terrible. Lens warped. And the frames are wayyyy too cheap. They feel like they break any second. Also when I received it, it was in a weird box with the name saying is was from Randy from California (??????). Opened the box and my glasses were just thrown in there. No tools, no receipt, nothing. I am an avid online frame buyer.

Ordered glasses and it to three weeks to get them! I wore for a week and they were blurry both for distance and reading! When I inquired about my shipment they told me they didn’t do online orders with me knowing that wasn’t true! Now I have to get a refund and not very confident that’s going to go smoothly! This company is a joke! Don’t purchase glasses from Optical Factor!!!

Bought some prescription swim goggles. Absolutely unusable. They were completely distorted and I was better off trying to swim with non prescription goggles because at least they didn’t hurt my eyes.

Purchased wrap around sports glasses with prescription insert. Insert sits so close to the face they are unusable, the curve distorts the prescription. Frame of the sunglass lens broke after 2 uses and then disintergrated in multiple place. Did the research I should have done before purchasing and realised these were very low quality fakes. Have reached out to Optical Factor who have no interest in rectifying the sitution and have just offered me a standard discount on a another purchase - as if I would ever buy from them again.

Absolute Garbage. I wish I had read the trust pilot reviews before ordering. I ordered bi focal safety glasses. The prescription is way off and the frames are cheap nasty flimsy plastic. Total ripoff.

Warning: DO NOT ORDER FROM THIS COMPANY! IF YOUR GLASSES ARE MADE INCORRECTLY, THEY WILL MAKE YOU PAY TO SHIP THEM BACK TO CHINA OR OFFER YOU A DISCOUNT ON ANOTHER PAIR. THESE GLASSES ARE CHEAPLY MADE, FROM POOR MATERIALS. YOU GET WHAT YOU PAY FOR. They will play games and ask you the same questions over and over instead of offering a resolution. This business is unethical and immoral.

Nice looking when received but the lifespan is three months, with normal usage and proper care. Their warranty changes all the time: they don’t respect their warranty and make you pay transport from China when it is defective. I bought 4 pairs and same story for all of them. Not giving them a chance anymore. Material is really cheap. Stay away.