OpticalfactorReviews of opticalfactor.com

Horrible I mean horrible they messed my prescription up so bad I can’t even think about wearing them or it hurts my eyes

I’ve bought two pair of prescription sunglasses. After two months, each frames broke in the same spot. They then talked me into buying other frames stating that these frames are better and that my lenses would fit. They didn’t fit. When sending a email to them explaining what is wrong they asked which order number and asked what’s wrong now. This place is a joke. Customer service doesn’t exist.

I received my glasses on March 19 (progressive focus) and couldn't wear them because the transition "look from afar - look closely" is off the mark... Headache, nausea... I contacted customer service and followed an endless chain of emails with insane requests that were more than others (determining where the progressive focus should be, going to the optometrist to "help them determine what's wrong..."). I asked for a refund several times, impossible... I've already bought glasses several times from Zenni and Firmoo, I've never had any problems

I have been dealing with optical factor for months, their glasses frame broke within days and wasnt wearing them either when they broke at the nose piece area and had 2mm gaps as well which I took photos of 3 days prior. They did replace them with a different frame type however the lenses were the incorrect perscription and unusable and after over a dozen emails theyre still not refunding the money and messing me around. Do not waste your time and money as theyre not a reputable company and products are really poor quality with no quality control and ordinary customer service.

the sunglasses that I ordered had such a large nose spacing that the glasses sat way down on my nose. The terrible fit was only the first problem. They were also way too heavy. Their customer service would not do anything about the terrible fit. The glasses were unusable and I threw them away.

They sent me the wrong color lenses. I would never have chosen these that I got. They offered me a 35% discount on my next purchase, which actually everyone gets, anyways, so it’s not even a real offer. 90$ down the drain.

They sent me glasses with the wrong prescription and blamed it on me. Their quality assurance is awful, customer service awful. I am now stuck with un usable glasses and out 50$. Dont waste your time or money using this place.

This store is a scam. They made glasses that do not match my prescription and did not include the photochromic lenses I paid for. They refuse to issue a refund and do not follow their own terms and conditions. DO NOT ORDER FROM HERE — YOU WILL GET SCAMMED.