Opticalfactor is listed under Vision & Hearing.
Opticalfactor (opticalfactor.com) has 351 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 293 reviews with 1 star · Clear filters
Jason B.
The only way I could describe this company is fraudulent. Every positive element of their site is bs. The reviews, the glasses descriptions, the overall quality...utter garbage. Clearly they don't care, have zero skill at what they are doing, and don't care. Please go somewhere else. Please.
Eric J.
Same story here as all the other reviews on this trust pilot site. The glasses are unusable and the company just wants to say they did everything right. Boy I wish I had looked at this site before I ordered my glasses. I would’ve never ordered from a site that had a rating of 1.7. Especially given all of the negative reviews I am reading here. so if you haven’t ordered yet, don’t order it from optical factor!
linda A.
Bad... horrible... and the worst eye glass company i ever encountered. First they did not haved the glasses i ordered they did not have anything else i wanted so i asked for a refund, they would not give me one! so i finally found some mens glasses and didnt really lije them but said just send me some glasses. I had ordered 3 pairs none of which i like but i am wearing a pair, but the ones i picked out (the one pair i really wanted, they said were out of stock) the replacement pair were broken on the lens, where the stem is attached. YES BROKEN by the maker. trying to get a refund, its been over a week now, they wanted a picture. They knew they were broken, as they broke them! and mailed them anyhow. this is not a good company to order anytthing from. check out their return policy or any other policy they dont have! Id say DO NOT BUY FROM THIS COMPANY, THEY SUCK
Allan J.
The glasses received was not according to the prescription and not able to be used by be as reading glasses. The prescription was entered on the sellers website the only place where this was possible to do so, the prescription was also provided to the seller directly via email after the seller was seeking some clarification on the provided prescription. The order was accepted by the seller after these clarifications were provided via email to the seller after the initial ordering via the website. I have tried to reason with the seller over a period of time, however have not been able to progress the issue and come to an acceptable solution. The seller did offer a 35% discount on a new order, a slightly better discount that the current offer of 30% generally available to customers via the website, so not really an offer at all. I have asked the seller to either provide me with a replacement set of glasses with the correct prescription, alternatively to provide me with a full refund. I have also offered to return the glasses to the seller on their cost.
GC
Do not do business with this company! Spent $66 for prescription sunglasses and the sent me cheap $10 sunglasses 6 weeks later. Publish a wrong toll free number.
Timboss
Don't bother - save your money. The frame for the inserts to my cycling sunglasses cracked and fell apart after about 2 weeks. Optical Factor replaced the frame and the new frame lasted only another 2 weeks. When I contacted Optical Factor to have the 2nd frame replaced they said it was over 2 months since the date of purchase so they would not be replacing the frame again. Their last reply was "Sorry for the inconvenience" When I went to their website to check the warranty policy I noticed it had been removed :(
Gordon G.
Poor customer service they do not respond. I never even received my order.
Jake
This company got the order completely wrong - sent me very dark sunglasses when I ordered clear lenses with a colour tint. Customer service just argues forever, pretending that you got the order wrong even though you have the order confirmation as proof.
