OpticalfactorReviews of opticalfactor.com

For me, Optical Factor epitomize everything that's ghastly about online shopping. I gave them my prescription with clear instructions that I've used with other online opticians successfully. Prescription safety glasses arrive not fit for purpose, I can't find any record of the transaction on their website, suddenly the website doesn't recognize my email so I can't log on. Then, you're plunged into a 'chat' hell that goes on for weeks. They take at least 24 hours to respond each time, they don't seem to read or understand your messages. They keep throwing the problem back at you. There's passive resistance all the way until I gave up. I've got safety glasses that are going in the bin (I might keep the case), they've got my money and they're NOT giving it back. Never again!

I ordored the Optiflex Glasses but recieved the SwiftRzx instead, when I told them I have recieved the wrong glasses they said apart from the branches the rest is the same. the SwiftRX vs Optiflex The lens width is 4mm wider The lens height is 3mm higher The frame width is 5mm wider The temple length is 9mm longer Lens bridge is 5mm bigger And the branches on the SwiftRX are much thicker than the Otiflex I asked them to send me the right glasses but have been betting around the bush offering me dicount that I do not want. I do not recommende this company for the purchase of glasses, they filter the reviews so you only read the good one if they are real satified customers at all

Lens were not the prescription, frames emit a heavy foul chemical odor, they ignore all emails, returns links are broken on their website, opened a fraud case with VISA. **AVOID AT ALL COSTS***

I got ripped off. The company is scamming people and should be stopped. I should have read the reviews before I bought. Made a big mistake. I hate getting scammed. The frames are very cheap and the prescription was way off.I put them on and got very dizzy right away.

The glasses were wraps, and produced a horribly distorted image. Contacting them was a nightmare. I explained I couldn't wear them and after about 5 minutes I was getting sick. One of their suggestions.... Try wearing them a while. They insinuated I gave them the wrong prescription. So, I sent them a picture of my prescription. They then told me I would have to take them to MY eye dr, and have them tested(without offering to pay that cost), and only then would they possibly remake them. This outfit is horrible. I tried to open up a BBB complaint, guess what, they are a Chinese company. In my opinion, just more cheap Chinese crap with no support, only continual run-arounds

Horrible paid for the 3-4 day shipping and it was delivered to a sorting center in Illinois where it stayed from 1/18-1/30 and then I was told it was delivered still in Illinois only problem is I live in Florida can’t get a hold of anyone wish I would of read some reviews first

Very poor customer service. The only way to contact them is by email and "chat," which isn't a live chat. They take 1-5 days, sometimes never, to respond. They didn't get the prescription right, and they only want to refund a portion of what I paid. When I click on Return and Refund Policy, it takes you to a page to sign up for their early bird black Friday list. When you click on Return Center, it says page not found.

Still waiting.... it's been weeks since I ordered. Tracking has been stuck in the same place since the 18th of January. It is now the 29th. They will not move out of distribution. Also had a text wanting more money because the label was 'illegible', or rather 'lack of address information' for the ship too portion, even though I paid using PayPal, which I've never had a problem with my address being wrong before. Also, try looking up the return/refund policies. You cannot access it. Or any of the policies listed on their site as a matter of fact. That, in itself, should say something about a company.