Opticalfactor is listed under Vision & Hearing.
Opticalfactor (opticalfactor.com) has 351 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Carrie
when i order from Optical factor and i received email and they said that if i want to change the prescription so i email them and to tell them to cancel the order and Return the refund but i have not hear from them for 3 days . I am not happy with them at all. it cost me for 67 for that glasses. it is not worth it until i just find it out on monday morning .it makes me angry. DO NOT BUY FROM OPTICAL FACTOR AT ALL. THEY ARE FROM CHINA. THEY ARE RIP OFF
Thomas
Poor customer service and you won’t be able to return your glasses. Beware!
Richardson's
I emailed my prescription, the glasses they sent me are wrong , I've asked them to rectify it and they've offered me 35% , I sent the same prescription to glasses direct and they've come back perfect , opticalfactor are basically saying I sent them the wrong prescription, they have sent me long sighted glasses , not short sighted , they said I should of stated long or short sight Sorry opticalfactor I'm not a opticians, your supposed to read the prescription not me
Jason H.
Waited way too long glasses are tight
John
After waiting a month for my glasses. The prescription was wrong. When I tried to contact them, they refused to take ownership for their mistake. When they ask for feed back they select what they post..... Such a scam, do business with someone you can trust. Don't get ripped off!
Ranger
Stay away from this company. They do not reply to email, chat, or their own contact form. After they inform you of extra cost options, they change what they offered after you have paid them.
B K.
This company is a scam. Refuses to deliver product or refund the purchase that I never received.
Kymberli Maria S.
I guess like many people, we only read reviews after there is a problem. I went to them specifically for reader style swimming goggles. I have plenty of regular goggles, I would never need to order goggles otherwise, They sent me a pair with no reader strength (2.0). I went on their chat and waited three days and they kept insisting I did not choose a strength-I did and asked where can I send a screen shot, no response. They sent me a screen shot of a completely different pair I never ordered and would only say "this is what you ordered". In addition, I could not open the screen shot they attached to the chat because a screen came up warning me it was a Phishing website. Scroll to the bottom of the page to see their "return policy". Do you see an address? They will not respond to you when you want to return the item, there is no address and they have to approve the return, so if they don't approve the return, you don't get to do one because there is no where to send it. I sent a total of 5 messages over 10 days asking to return, they stopped responding all together. Also, I tried to review them on their page and they REJECTED my review entirely. They sent a message that said this "We only post reviews of good customers not ones that complain". Doing a little research, they STEAL reviews from legitimate sites like Swimoutlet.com. The same reviews with pics etc on are the site and I did notice no one reviewing mentioned the name of their site. SCAMMERS!!! Buy from anyone but them, promise they are ratchet!!! I am on hold with my bank disputing this transaction as I am writing this review.
