OpticalfactorReviews of opticalfactor.com

Description and pictures misleading. I ordered distant glasses and received reading glasses - this was with me attaching my prescription. Returns & Refund Policy link leads you nowhere. Lead time was 3 weeks. Customer Service team - is there one? I think a computer generated response. Another greedy bunch of fat cats scamming us.

Suck with a capital shit. Confusing ordering process, mistaken prescription. Won't give refund or even relay the policy. Seriously they will just disappear though and return under a new name. Typical China business I'm afraid.

I bought these prescription safety goggles in good faith. These glasses cost me over $70. I thought they would be good quality. How wrong I was. They took far longer to arrive than they say, and when they did they arrived with no paperwork, as they were drop-shipped from Ali-Express or similar. The prescription was slightly off. They make me feel nauseous when wearing them. They are only prepared to change to a flat lens because they told me the lens problem is with the lenses because they are curved. Also, despite ordering "hydrophobic" which means you can see if they get wet, they mist up so you cannot see when it's raining. After I complained they said I should have ordered anti-fog. There is NOT an anti-fog option. Optical Factor is saying I should have asked for anti-fog, even though it is NOT an option. Now they want another $30. It's excuse after excuse. These are advertised as "Hunter" glasses. They will arrive with "Daisy" written on the frame- you can buy these on AliExpress for $3 or less. I have been in dialog via email for over 2 weeks. All they do is constantly repeat they want another $30 to fix the misting problem; which is their failure. They are now ignoring the fact the prescription is off. I'm not trusting more money to a company that ships a product that is not fit for purpose with zero recourse or trust. When you click on their refund policy it goes nowhere, another red flag. they are based in China. They will not publish any negative reviews on their site. I've tried. Trust pilot reviews show the true picture. I wish I had looked here 1st. Total con. Avoid at all costs. Update: They have stopped communicating since I left a true review of my experience.

Cheap glasses. broke in half.

The varifocal prescription safety glasses I ordered lasted 10 days before one of the arms snapped off whilst removing them from my head. Very poor construction. No response from them after requesting a refund

I bought these safety googles in good faith. They took far longer to arrive than they say & when they did they arrived with no paper work as they are drop shipped from Ali-Express or similar. The perscription was slightly off. They make me feel nauseous when wearing them. They are only prepared to change to a flat lense which is not a safety google. Also, despite ordering "hydrophobic" which I was told meant you can still see if they get wet, they mist up so you cannot see when it's raining. After I complained they said I should have ordered anti fog. There is NOT an anti fog option. Now they say I should have asked for anti fog, you can't ask for something that hou do not know exists. Now they want another $30. It's just excuse after excuse. These are advertised as "Hunter" glasses. They will arrive with "Daisy" written on the frame- you can buy these on AliExpress for $3. I have been in dialog via email for over 2 weeks. All they do is constantly repeat they want another $30 to fix the misting up problem; which is their failure. They are now ignoring the fact tge perscription is off. I'm definitely not trusting more money to a company that ships a product that is NOT fit for purpose with zero recourse or trust. When you click on their refund policy it goes nowhere, another red flag. Based in China. Only interested in getting your money. Will not publish any negative reviews on their site. Trust pilot reviews show the true picture. Wish I had looked here 1st. Total con. Avoid at all cost.

Company doesn't know how to read a prescription, absolute cowboys. Avoid like covid. Glasses were poorer quality than I would expect from a toy shop. ORDER AT YOUR PERIL

I purchased prescription glasses. Glasses Very blurry and unusable. Totally waste of money. Took forever to arrive terrible customer service.