OpticalfactorReviews of opticalfactor.com

First of all, their own store reviews must be looked over by a shop admin. No wonder their actual website doesn't show all the 1 stars that Google shows. On the actual issue, I typed up a fairly strong prescription and had no issues at checkout. After over a month with no word on shipping, I reached out. They wanted me to lower the prescription. How is one supposed to see properly with the wrong prescription lenses? I had to ask twice for a refund.

This business practices fradulent activities. I placed an order on march 14th, it was showing is being shipped till it stopped moving on march 27th inside US. I finally contacted them on April 20th. They replied with some ridiculous lie about me submitting different numbers that I entered than were on prescription that I scanned, so instead of my order they offer 35% off my next order. This is fraud. 1st I did not make any mistakes. 2nd even if I would have made the mistake, it would not have mattered. Since I uploaded the prescription they had the numbers they could have used. But they sent tracking number which showed it a shipping for almost a month, what exactly was being shipped if they could not make my order and why didn't they contact me before. It's all lie all fraud do not trust this business

It takes two weeks to arrive and the glasses are very cheap. I've tried two pairs of a robust sports frame and they both broke very easily. Its a waste of time and money

Today, I received a pair of "prescription" eyeglass frames I ordered from this company. The style of the frame is the Defendr Prescription ANSI Z87.1 Safety Glasses. I bought them at a discount and was elated by my purchase. The glasses which were mailed from China look and feel cheap. I am almost certain that they are not constructed to hold prescription lenses. Definitely shoddy craftsmanship.

Received the wrong prescription. Requested refund or replacement and have not received any resolution

Don’t waste your money. They delivered a pair of prescription glasses that were not remotely close to my prescription. Asked for a refund and I’m on my 6th email exchange giving me the runaround. They said I should wear them to make sure they are not correct, but doing so would be like looking through coke bottles and probably cause extreme eye strain. Again, don’t waste your money.

Never showed up after 16 days of waiting. Fraud.

It's the worst customer service and unprofessional. They will never send you a prepaid return postage even its their fault. STAY AWAY!!