OpticalfactorReviews of opticalfactor.com

Doesn’t deserve any stars. They don’t give an answer why i never received my glasses. I have 20 pairs of Zenni because of their excellent customer service. It’s BS

Refusing to give a refund. Have been waiting over 1 month for an order

The only reason it's one stars cuz he can't do it negative The glasses are terrible photochromic glasses do not change whatsoever do not waste your money

The worst experience ever. >1.5 months their support were playing damn and telling me to wait, showing me some kind of their local china tracking that my glasses are on their way. After June 1 there wasn't any updates 15 days ... I requested refund >10 times - no response. Every 24-48 I got some kind of stupid responses - "what's your order #" (asked that question 2-3 times), "Please wait ", "we gonna contract shipping agent", etc ... . Then suddenly at June 15 I got notification that my order was delivered 15 days ago :-) ... Please beware - order something local, but never anything from these guys. Order #OF83739 Date April 25, 2025

Avoid this scam and the positive reviews left by their employees. First order wasn't received and refund was denied. Second order wasn't in stock so I canceled it and once again refund was denied. Canceled through my bank. Bank advised that they have complaints regarding Optical Factor every week from victims not receiving the product or refunds.

They sent me frames so small they could fit a 6-7 year old, despite me entering measurements from my 3 pair of prescription glasses. Refuse to return or refund. They SUCK! dont waste your money

These are cheap production eyeglasses. I regard them as disposable and so I bought three pair. First order got lost in California. Not much response other than a resend with a few weeks delay. Second round took nearly three weeks. Last time I will stress out using this company. Bought a pair from Warby Parker. More expensive. Good quality and rapid delivery. Optical factor product poor quality. Zenni is better and Warby Parker better again.

I ordered glasses for my son in June 2024. The glasses broke upon wearing them for the fourth time. They were sports glasses and he was running when they broke. He wasn’t hit, the clear string (yep, string) that held the lens in stretched. I contacted customer service multiple times and they refused to refund my money. They only offered unacceptable compromises. After a while, they stopped responding and have yet to refund my money. They were under $60, so it’s not a huge deal, it’s just the principal. The glasses were laughably cheap, and customer service was not responsive and condescending. Truly, the worst company I have ever worked with.